Eargo

94043, Mountain View, United States
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4.65
Based on 20 Reviews

5

90.00%

4

0.00%

3

0.00%

2

5.00%

1

5.00%
About Eargo

Eargo is an American hearing aid company based in San Jose, California with dedicated licensed hearing professionals and online guides to provide all the support you need on your hearing journey. Hear life to fullest with Eargo's medical-grade, virtually invisible, completely rechargeable hearing aids.

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guy bisceglie
GB

Very happy with EARGO SE’s for the… Very happy with EARGO SE’s for the money you save, is well worth buying SE’s instead of. EARGO 6 or 7 Easy setup… really good customer support and chat group ….,, I’m more then pleased with my purchase

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PJ Masoner
GB

I love my Eargo 7 hearing aids I love my Eargo 7 hearing aids. They are everything as advertised. They are small, provide clarity and change volume automatically based on the environment. They have eased my hearing loss and changed my life. I have used other hearing aids and these are far superior. I highly recommend the Eargo 7 and the service and support Eargo staff provides and also available remotely. Judy M.

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Bill Terry
GB

Eargo 7 - Very Satisfied - Generally, the product itself (Eargo 7) has met or exceeded my expectations, I would rate it 8 or 9 on a scale of 10 on how well it helped my hearing, and how satisfied I am with the purchase, only refraining from a 10 because I've never used hearing aids until now, and I have no relative experience with anything else. However, this product seems to be high quality, and good at doing what it's supposed to do. One key thing to understand is that it takes a little bit of adjustment time to get used to 'hearing' again, and get the aids adjusted to your comfort. After a few weeks, I completely forget that they're in. - The customer support resources are really good, with many how-to videos for common questions, etc. I found these very valuable. - The customer service reps, both pre-sale and afterwards, were 'gold standard'. All communications were prompt, and exceeded my expectations. The insurance specialist was particularly persistent in dealing directly with my audiologist. She made numerous calls, and spent substantial time on hold, finally getting the information she needed from the health care provider to confirm and authorize my insurance coverage with my carrier. The customer service experience was a key factor in my decision to proceed with the purchase. - The in-house audiologist that I spoke with 1-on-1 after my purchase was also excellent. I had a problem transferring my 'Sound Match' settings to the charger initially, a Bluetooth issue. She knew of the problem and instructed me on resolving it. She also had a lot of answers to my initial questions about the operation; everything from itchy ears to how to adjust settings. She was excellent. - Perhaps the only very slight negative in my experience was with the Eargo phone app. I found that it wasn't as 'intuitive' as some apps, but as in most software products, once you become familiar with it, it does what it's supposed to do. I had no issues with the ultrasound control whatever. I also noticed recently that an update is coming, so I expect the App will be even better. My 1-on-1 meeting with the Eargo specialist post-purchase was invaluable in respect to this topic.

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Walter Mitty
GB

Eargo 7 Thanks for making such a fantastic product. I can't tell you how much I love Eargo 7 hearing aids. I love your support team also. I hope in the future Eargo 8 may have Bluetooth, and be completely waterproof so I can go to the beach and swim with them in.

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David Hunter
GB

Amazingly Good and Invisible Before purchasing FROM Eargo, I did a lot of research online, of course without the ability test them before purchase. However, the 45 day guarantee offered was enough for me and I decide to give them a try. The first time that I tried them I noticed an amazing difference. The sound was very crisp, clear and made a huge difference. I did the Sound Match three times and was surprised that each time it produced a slightly different result – sometimes better and others less so. In short I experimented trying to find the perfect settings. After a couple of weeks, I obtained a copy of a hearing test that I had completed approximately a year ago and after a telephone conversation with Jerry in support, I forwarded the report to him. Apparently the report suggested quite a few differences from the setting resulting from Sound Match. Jerry was able to program in the test results and the results went from good to great. They are conformable to wear all day, such that I forgot that I was wearing them half the time, the battery lasts forever and finally I have to mention their support dept. They kept in touch with me from day one and when I called for some assistance they were ready to help in any way they could. The whole experience is 5 STARS.

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