If you are considering buying from this store, now you have a valid reason not to. I do not usually write reviews, but this time I have to make an exception. I want to review, particularly, their horrendous and unprofessional customer service. Despite my calm and rational approach to obtain a solution for my problem, this one particular representative was constantly demeaning and inappropriate. I asked to speak to another customer representative - he refused. I requested to speak to his boss - he refused. I demanded to speak with any other person that works in the company - he refused. At one point, he even outright lied telling me "there is no one else in here but me", when I can clearly hear people talking in the background. Without my problem being resolved, he hanged up stating, "I spent too much time talking to you already." This is completely unacceptable, and I wish for no one ever to experience this kind of service. Also, apparently, this company writes their own reviews - as evident by a representative 5-star review at the bottom. That is absolutely unsettling. If you are considering buying from this store, now you have a valid reason not to.

Awesome customer service!! The best. My granddaughter wanted some new glasses and I was told they are very cheap online. We went looking and found 5 pair and with the eye doctors fee of 25 they were all under 70 dollars!! 5 pairs of glasses under 70 dollars!!! That is fantastic. Then we had trouble getting her PD number.(pupil distance) Customer service was awesome in helping us figure everything out. Helped me the whole way. It took a little longer than we hoped but it was not their fault at all. Above average all the way around.

Highly recommended Highly recommended! Glasses are perfect and great price!

Incompetent Still waiting for my glasses after a month. So much for 7-10 days. They needed up my lenses which they said was their error but the would fix it and rush my order. That was 2 weeks ago order still hasn't shipped, communication is ok you just have to decipher what they are saying. If I do not get a straight answer soon I may cancel my order. One thing is certain I will NEVER order from this company again!

I love this company! Always helpful. Turnaround in glasses is very fast. Turnaround on sunglasses understandably a little longer. Products are fantastic quality for the price. I recommend them to everyone.