Shellie Welty
GBGreat Customer Service I reached out via chat with regard to a return due to a lens not being correct. I was connected to Michael Louise, who answered all of my questions and was patient, kind and professional. I am waiting on the return slip, but am confident that I will get that shortly and the fix to our issue will be handled quickly and professionally as well. Thank you eyeweb for your great customer service.
Theresa
GBThank goodness for Michael Lewis Thank goodness for Michael Lewis. Pleasant and knowledgeable! He helped me out in a difficult situation. Thank you so much.
Dusty
GBThe customer service from Sarah was…Customer service like the old days, caring and thoughtful. The customer service from Sarah was awesome, with in moments the issue I was having was resolved and Sarah made my experience enjoyable. Thank you so much Sarah.
Rick Smith
CAmichael was very helpful and clarified… michael was very helpful and clarified where the automated systems did not
Ken
GBMinor issue, major inconvenience. I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.