Matthew Ward
GBGreat service! Michael Louise helped me get my order in. I was a total pain and the help I received was fantastic. I even changed my order after placing it and Michael took care of me right away. Thanks!!!
Kurt Krueger
GBGreat customer service, phone and web chat Michael Louise helped me find a product that wasn't directly listed on the site and offered to work with his staff to make sure the website was updated appropriately in the future. He also helped undo an error that I made during checkout. Very helpful overall.
Ken
GBMinor issue, major inconvenience. I broke my frames. Four months until my next eye exam, I found a Frame Only option available at eyeweb.com. w/ 1-3 day shipping on my discontinued frames. After processing the receipt indicated the item would be shipped in 7-10 days pended lens install. Next business day, emailed customer service, confirming item would be shipped immediately w/o lenses. CS was prompt with bad news. Won't ship without lenses, the system should not have offered them that way. They granted a full refund but what I need is to be able to see before a trip at the end of the week. Now I have to start the search from scratch.
Jis Trumpas
LTit felt like a scam Broken webpages. Gave no order, but they got payment. After all, bad and Impolite communication and person, i was communicating with, was very insensitive about situation.
Dale
GBSending the glasses back a second time Sending the glasses back a second time. Still not right. First the bifocal was too high making me dizzy but now my vision is out of focus. Asked for a refund and my answer was they don't issue refunds. I'm very frusteratef