This is a crap shoot. A while back, I placed an order with Boomerang and everything went smoothly and in a timely fashion. In June, I decided to use their services again. I sent them a pair of very expensive frames and heard nothing. Apparently, the frames were lost in the mail, and I received this response: "We hate to see it, although if for any reason these do not arrive to us or they are lost in the mail we would not be liable for the loss of your frames as shown here [in] our terms and conditions, however, we would most definitely get you fully refunded for your order and even provide you with a discount at our sister company Liingo Eyewear for some snazzy specs." One would think that even if it cost a few dollars more, this company would include in-transit insurance. Now I've lost not only one of my favorite frames but also the original lenses. "Snazzy specs", indeed.

Over the Rainbow I sent in my older designer frames for new polarized lenses. They were timely and keep me informed of the status but the lenses are awful! The vision is good but there are “rainbows” or prisms when I look to the sides, and when I try to read my phone it looks like a hologram. I was very disappointed.

I sent them two pairs of glasses I sent them two pairs of glasses. The first came back missing the eyepads. The second were completely broken. Their solution was to offer me a pair from their sister company, Liingo. Liingo has a very limited selection and nothing that vaguely resembles the pair they destroyed.

waste of time and money takes about a month from the moment you order lenses, get the box to mail in your frames, until the return of your glasses. In addition to this, customer service doesn't listen and after wasting nearly 2 months messing with these fools, I will now take my frames to my regular optician to get lenses that work for me

Horrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!