Horrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!

NEEEEVEEER use this website NEEEEVEEER use this website , super bad service, I sent my EXPENSIVE glasses and it turns out they got lost on the way and they say it was usps

I sent them two pairs of glasses I sent them two pairs of glasses. The first came back missing the eyepads. The second were completely broken. Their solution was to offer me a pair from their sister company, Liingo. Liingo has a very limited selection and nothing that vaguely resembles the pair they destroyed.

I had prescription lenses put in a pair… I had prescription lenses put in a pair of my frames. They arrived with the markings on them used in the manufacturing process. These markings impede my vision. The Company refused to correct this.

This place is useless This place is useless. They emailed me telling me that they couldn’t add new lenses to my glasses because they don’t have the technology for it and they may break my frames during the process?