I sent them two pairs of glasses I sent them two pairs of glasses. The first came back missing the eyepads. The second were completely broken. Their solution was to offer me a pair from their sister company, Liingo. Liingo has a very limited selection and nothing that vaguely resembles the pair they destroyed.

NEEEEVEEER use this website NEEEEVEEER use this website , super bad service, I sent my EXPENSIVE glasses and it turns out they got lost on the way and they say it was usps

Sucks Sucks. They replaced lenses for me before no problem. Now all of a sudden they cannot fill my prescription anymore, it is too much for them apparently. But guess what?? They do not bother to tell me this. My frames were received at their site more than a week ago and I call today to find out the ETA for the relensing and THEN is when they tell me they cannot do it. Mind you they have had my frames for over a week. So if I never called I wonder what year I would have heard from them that they were not up to the task. They do not bother to tell you on the website either that they cannot handle your prescription. They want you to make sure that you waste your time and gas THEN they will let you know that it is too much and ONLY after YOU call them. So annoyed, I sent in multiple friggin' frames and was looking forward to them being relensed. Now I have to look for another place.

This place is useless This place is useless. They emailed me telling me that they couldn’t add new lenses to my glasses because they don’t have the technology for it and they may break my frames during the process?

Excellent Experience with Boomerang Shocked to see some of the negative reviews as my experience was close to perfect. I sent two frames, one of which had my RX and the other I had picked up on Ebay because my frames are no longer made. I carefully noted which was the correct RX of the two and they made them just as I ordered. The customer service has always been top notch and the glasses came back to me in the 7-10 day window they advertise. My local optician wanted to charge me for one pair at a cost a bit higher than two pairs with Boomerang. I am a believer.