New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.

Excellent, much needed service I had 2 pairs of sunglasses with expensive, high-end designer frames; both pairs of lenses were older prescriptions and scratched but the frames were in great shape and classic styles. I found Boomerang on the web. Service was prompt, process was easy, and the quality of my lenses is top notch. There was no "adjustment" period at all--put them on and they were perfect. I wasn't required to get a "current" prescription like most optical services want; I just uploaded my most recent one, which is in all my other glasses and is just fine.

Boomerang - poor quality Purchased lenses from this company They filled the prescription incorrectly I repackaged the glasses to return them I requested a prepaid label to return the order They will not accept this; rather they request you reenter the order which is time consuming and not user friendly Not a company you want to do business with

Sucks Sucks. They replaced lenses for me before no problem. Now all of a sudden they cannot fill my prescription anymore, it is too much for them apparently. But guess what?? They do not bother to tell me this. My frames were received at their site more than a week ago and I call today to find out the ETA for the relensing and THEN is when they tell me they cannot do it. Mind you they have had my frames for over a week. So if I never called I wonder what year I would have heard from them that they were not up to the task. They do not bother to tell you on the website either that they cannot handle your prescription. They want you to make sure that you waste your time and gas THEN they will let you know that it is too much and ONLY after YOU call them. So annoyed, I sent in multiple friggin' frames and was looking forward to them being relensed. Now I have to look for another place.

Good idea, Execution not great In theory, the process was a good idea; however, after I received my glasses back I couldn't wear them. The temple was so distorted, where it would hook to my ears, that it hurt whenever I wore them for more than 5 minutes. I brought them to a local optometrist to adjust but it was not the same as it was originally. I did reach out to Boomerang and they advise me the frames were stretch/adjusted to install the new lens. But to the extent that mine were just seem weird and unnecessary. The customer service was really nice, but I won't be using this service again.