NEEEEVEEER use this website NEEEEVEEER use this website , super bad service, I sent my EXPENSIVE glasses and it turns out they got lost on the way and they say it was usps

Boomerang - poor quality Purchased lenses from this company They filled the prescription incorrectly I repackaged the glasses to return them I requested a prepaid label to return the order They will not accept this; rather they request you reenter the order which is time consuming and not user friendly Not a company you want to do business with

Horrible experience Horrible experience, over 2 months. It turns out they broke my frames only a year old (designer) and they never told me until I finally got someone to answer after my emailing and calling. They said they would order and replace the same designer frames, sent me a photo of them. When I received them they were different frames. I’m in the process of canceling payment with my credit card for 150.00 lenses. Will cost me 350.00 to replace my original frames. This has be going on for two months, I wish someone would have warned me not to use this company!

waste of time and money takes about a month from the moment you order lenses, get the box to mail in your frames, until the return of your glasses. In addition to this, customer service doesn't listen and after wasting nearly 2 months messing with these fools, I will now take my frames to my regular optician to get lenses that work for me

Sucks Sucks. They replaced lenses for me before no problem. Now all of a sudden they cannot fill my prescription anymore, it is too much for them apparently. But guess what?? They do not bother to tell me this. My frames were received at their site more than a week ago and I call today to find out the ETA for the relensing and THEN is when they tell me they cannot do it. Mind you they have had my frames for over a week. So if I never called I wonder what year I would have heard from them that they were not up to the task. They do not bother to tell you on the website either that they cannot handle your prescription. They want you to make sure that you waste your time and gas THEN they will let you know that it is too much and ONLY after YOU call them. So annoyed, I sent in multiple friggin' frames and was looking forward to them being relensed. Now I have to look for another place.