I had the best experience with… I had the best experience with Boomerang. They have top notch client services and quick responses. I my glasses were delayed but that was because I submitted my order right before the holidays and add Covid-19 to it. I wish other companies responded as quick as they did during this pandemic. I will use them again.

New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.

Over the Rainbow I sent in my older designer frames for new polarized lenses. They were timely and keep me informed of the status but the lenses are awful! The vision is good but there are “rainbows” or prisms when I look to the sides, and when I try to read my phone it looks like a hologram. I was very disappointed.

Good idea, Execution not great In theory, the process was a good idea; however, after I received my glasses back I couldn't wear them. The temple was so distorted, where it would hook to my ears, that it hurt whenever I wore them for more than 5 minutes. I brought them to a local optometrist to adjust but it was not the same as it was originally. I did reach out to Boomerang and they advise me the frames were stretch/adjusted to install the new lens. But to the extent that mine were just seem weird and unnecessary. The customer service was really nice, but I won't be using this service again.

waste of time and money takes about a month from the moment you order lenses, get the box to mail in your frames, until the return of your glasses. In addition to this, customer service doesn't listen and after wasting nearly 2 months messing with these fools, I will now take my frames to my regular optician to get lenses that work for me