This is a crap shoot. A while back, I placed an order with Boomerang and everything went smoothly and in a timely fashion. In June, I decided to use their services again. I sent them a pair of very expensive frames and heard nothing. Apparently, the frames were lost in the mail, and I received this response: "We hate to see it, although if for any reason these do not arrive to us or they are lost in the mail we would not be liable for the loss of your frames as shown here [in] our terms and conditions, however, we would most definitely get you fully refunded for your order and even provide you with a discount at our sister company Liingo Eyewear for some snazzy specs." One would think that even if it cost a few dollars more, this company would include in-transit insurance. Now I've lost not only one of my favorite frames but also the original lenses. "Snazzy specs", indeed.

Should have read the reviews before buying Horrible experience. Sent two pairs of eyeglass frames in to Boomerang and both were received and returned as expected. But one frame, an expensive Orgreen, had a loose temple. They said it came like that - it didn't - when I went to an Orgreen retailer, they examined and said the original screw was replaced with one that was not a match. Orgreen fixed the issue. Then a week later, I noticed a crack in the right lense. I complained. Boomerang senta box for releasing for free. And then I received a tracking number when it was shipped. It never arrived and when inquiring, they asked me to wait a full week. It never arrived. To make up for the lost glasses, they sent me a code for 50% off frames and lenses at their sister company Liingo.com. The frames there are cheap and ugly - and basically I am now being pushed to spend even more money with a company that messed up my order 2X. They offered a refund to make up for a partial payment for the old expensive frames, but they never asked how I wanted to receive it and they simply applied it to the healthcare debit card I used for the prescription -- so I cant even access those funds. Overall a lousy experience, I'm out a lot of money, and I should have read the other negative reviews here before dealing with them. If I could give negative stars I would.

An abject and utter FAIL My experience with boomerang was horrible, and will not be repeated. I sent him two pairs of expensive Tom Ford frames to be lensed, and it was a comedy of errors. I waited two months to get my order because it got lost in the shuffle at Boomerang; I was asked to provide my PD number four separate times; it took two months to get my order, in which the lenses were put in the wrong glasses, and one of the lenses was completely wrong due to an error on their part. I sent the frames back for the lenses to be switched and re-ground, and the quality is terrible. Also, one of the pairs of frames came back wobbly and stretched due to their van handling of it. I wasn’t charge anything by boomerang due to all of their errors.

New lenses placed on wrong side The folks at Boomerang are friendly enough. But my recent experience was most unpleasant. I sent them my Warby Parker frames to re-lens after my Rx update. I received the new lenses and proceeded to wear them. My vision did not feel right so I stopped wearing them. My optometrist looked at them and found that the lenses were placed in the glasses backwards. I contacted Boomerang and they apologized. Even if they had offered a credit of some sort I am probably not going to use them again.

Over the Rainbow I sent in my older designer frames for new polarized lenses. They were timely and keep me informed of the status but the lenses are awful! The vision is good but there are “rainbows” or prisms when I look to the sides, and when I try to read my phone it looks like a hologram. I was very disappointed.