Don't believe the promises... Don't believe the promises about shipping, even when they state Covid 19 will extend their delivery by 3-4 or 7-8 days. It has been 26 business days and still no shipment. The tracking number shows the order is sitting, not moving - for weeks. Their customer service is non-responsive. Avoid at all costs.

Bad Customer Service I ordered glasses around December 26th. I received no confirmation of order or anything else. You received your money. I finally got in contact with customer service and was told the glasses were no longer in stock. I get 2-4 emails daily from you and you couldn't email and give me a chance to order something else or refund my money, Is this how you operate your company? I have ordered before and had no problems. I finally spoke with someone and money will be refunded. You should have offered me a chance to order something else at a discount or something. I see you don't value your customers.

Would give "NO" stars if possible I purchased glasses, received them, didn't like them, looked at their return policy, printed label, sent back, original costs $30.14, they refunded $18.60 only, called them because I didn't understand why my refund was so small, they explained why, guess who will not purchase again.

I take my first review back... I have to modify this to a FIVE STAR now...CS took care of my glasses and even sent me a new pair. Excellent (Initial Review) One of the worst companies I've ever purchased from in my life. I ordered 2 pair of glasses and I know we're in a Pandemic, but it took weeks to arrive. One pair was the wrong magnification. I immediately went to the site to get a refund and they wanted me to pay for postage for THEIR mistake. I also received only a SINGLE communication saying they couldn't reply for 3-4 weeks. Thst was 2 months ago. Throw your money in a river before ordering from them.

Can't ship readers in timely manner but no problem taking the money immediately I ordered a pair of readers that was never shipped despite taking money out of bank account 10 days ago. I called and waited on hold several minutes and never got real person even though website says phone wait average is 52 seconds. I then went through live chat and received an auto response. I replied to that auto e-mail and still nothing. I called back this afternoon and finally spoke to a real person and asked for a refund, Will not do business with them again.