Have ordered two pair of reading… Have ordered two pair of reading glasses. Both pair have broken with what could be classified as 'minimal use.' Contacted their Customer Service and got some 'stock' reply citing Covid as the reason for slow response. I live 30 miles from Readers.com facility. Anyone who changed their business practices because of that is WOKE. Nothing other than some restaurants and bars in my town changed practices. Their glasses are one step above those at the Dollar Store. You don't even get service when they fail. AVOID.

Would give "NO" stars if possible I purchased glasses, received them, didn't like them, looked at their return policy, printed label, sent back, original costs $30.14, they refunded $18.60 only, called them because I didn't understand why my refund was so small, they explained why, guess who will not purchase again.

I should have checked here first I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk it up to learning through experience. in my opinion you're better off buying glasses from the dollar store or Sam's club. Buying these expensive readers doesn't make sense when they're made just as cheaply.

I take my first review back... I have to modify this to a FIVE STAR now...CS took care of my glasses and even sent me a new pair. Excellent (Initial Review) One of the worst companies I've ever purchased from in my life. I ordered 2 pair of glasses and I know we're in a Pandemic, but it took weeks to arrive. One pair was the wrong magnification. I immediately went to the site to get a refund and they wanted me to pay for postage for THEIR mistake. I also received only a SINGLE communication saying they couldn't reply for 3-4 weeks. Thst was 2 months ago. Throw your money in a river before ordering from them.

Don’t waste your time… I had the same experience as other reviewers. I ordered two pairs of glasses back in December and I never received them it’s almost February. I had to contact them and with the time difference that was annoying enough and then they sent me an email in response to say there was some issue and did I still want them. I said yes send them. To find an email that says .. not asks, that one of the pairs I ordered aren’t available and they are sending the other. The second pair are some lame on sale back up readers that I ordered because they made shipping free and cost what shipping would have. So they are sending the ones I could care less about. They didn’t ask me, they informed me.