Very poor service - took 16 days to get my order to the post office I submitted an order at 10:23am on Wednesday, May 27, 2020, knowing there may be a 2-3 day delay (according to heir web site). I received notice that the shipping label was created at 9:44am on Monday, June 8, 2020 (12 days later). It wasn't received by the local post office until 5:32pm Thursday, June 11. So, basically, it took 16 days to get my order to the post office.

I ordered combination glasses with… I ordered combination glasses with different strengths in each lens. While I'm glad they offer this service, it just didn't work. The power I had tested for my weaker right eye just wasn't vaguely right when I received the readers.com glasses. Moreover, the frames were far uglier looking than they appeared online. So... I'm out $70 with an unusable pair of reading glasses. Can't say I recommend getting a pair of these.

I have been buying glasses from this… I have been buying glasses from this company for years, and have never had any problems. Until my last order. I ordered a gold frame and received silver. I don't wear silver, so sent an email asking how to have them replaced. No answer. Three emails later.. still no answer!! Needless to say they have lost a customer, and I've stopped referring others.

Horrible customer service I went to the contact page to send an email and ask a question. Unfortunately, I got stuck in some kind of repeat message loop. They weren't available after 5:00 Eastern Monday through Friday and close completely on Saturday and Sunday. Of course the weekends were really the only days that I had available. I finally had time off on a Monday and I have to place the email to contact somebody and I keep getting the same message looped over and over and over nobody's available and blah blah blah so I am not even able to look at the website. I've tried closing it out. I've come at it from different places and still it will change and flash this message. I am caught in their contact us email horror nightmare

Not impressed Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny. Have emailed Customer Service multiple times with no response. Will not order from them again