Very poor service - took 16 days to get my order to the post office I submitted an order at 10:23am on Wednesday, May 27, 2020, knowing there may be a 2-3 day delay (according to heir web site). I received notice that the shipping label was created at 9:44am on Monday, June 8, 2020 (12 days later). It wasn't received by the local post office until 5:32pm Thursday, June 11. So, basically, it took 16 days to get my order to the post office.

Don't Do It! It's incredible to me that all the negative reviews are generally the same. I have been buying for a few years now. The first pair I still have, yet the dozens of subsequent pairs i purchased broke at the hinges within weeks. I just rationalized these as disposable glasses due to the cheap price but cool styles; but, i can no longer do this because i can't even get a month's use out of them. If you do buy, stay away from the plastic frames. I have given them hundreds of dollars each year for really nothing, I was about to repeat the same insanity just now with another $100+ order, but these reviews on Trustpilot solidified my experience and finally broke this dysfunctional spell ... moving on!

Would give "NO" stars if possible I purchased glasses, received them, didn't like them, looked at their return policy, printed label, sent back, original costs $30.14, they refunded $18.60 only, called them because I didn't understand why my refund was so small, they explained why, guess who will not purchase again.

Can't ship readers in timely manner but no problem taking the money immediately I ordered a pair of readers that was never shipped despite taking money out of bank account 10 days ago. I called and waited on hold several minutes and never got real person even though website says phone wait average is 52 seconds. I then went through live chat and received an auto response. I replied to that auto e-mail and still nothing. I called back this afternoon and finally spoke to a real person and asked for a refund, Will not do business with them again.

I should have checked here first I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk it up to learning through experience. in my opinion you're better off buying glasses from the dollar store or Sam's club. Buying these expensive readers doesn't make sense when they're made just as cheaply.