I have been buying glasses from this… I have been buying glasses from this company for years, and have never had any problems. Until my last order. I ordered a gold frame and received silver. I don't wear silver, so sent an email asking how to have them replaced. No answer. Three emails later.. still no answer!! Needless to say they have lost a customer, and I've stopped referring others.

Don’t waste your time… I had the same experience as other reviewers. I ordered two pairs of glasses back in December and I never received them it’s almost February. I had to contact them and with the time difference that was annoying enough and then they sent me an email in response to say there was some issue and did I still want them. I said yes send them. To find an email that says .. not asks, that one of the pairs I ordered aren’t available and they are sending the other. The second pair are some lame on sale back up readers that I ordered because they made shipping free and cost what shipping would have. So they are sending the ones I could care less about. They didn’t ask me, they informed me.

Hello Readers.com Hello Readers.com Hello Jackie, thank you for helping me with the exchange. I really do appreciate your willingness to assist & sharing the information I need for my next selection of glasses. Great customer service ! 😊 Thank you Jackie. Benjamin C

Have ordered two pair of reading… Have ordered two pair of reading glasses. Both pair have broken with what could be classified as 'minimal use.' Contacted their Customer Service and got some 'stock' reply citing Covid as the reason for slow response. I live 30 miles from Readers.com facility. Anyone who changed their business practices because of that is WOKE. Nothing other than some restaurants and bars in my town changed practices. Their glasses are one step above those at the Dollar Store. You don't even get service when they fail. AVOID.

Bad Customer Service I ordered glasses around December 26th. I received no confirmation of order or anything else. You received your money. I finally got in contact with customer service and was told the glasses were no longer in stock. I get 2-4 emails daily from you and you couldn't email and give me a chance to order something else or refund my money, Is this how you operate your company? I have ordered before and had no problems. I finally spoke with someone and money will be refunded. You should have offered me a chance to order something else at a discount or something. I see you don't value your customers.