Very poor service - took 16 days to get my order to the post office I submitted an order at 10:23am on Wednesday, May 27, 2020, knowing there may be a 2-3 day delay (according to heir web site). I received notice that the shipping label was created at 9:44am on Monday, June 8, 2020 (12 days later). It wasn't received by the local post office until 5:32pm Thursday, June 11. So, basically, it took 16 days to get my order to the post office.

Not impressed Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny. Have emailed Customer Service multiple times with no response. Will not order from them again

Don’t waste your time… I had the same experience as other reviewers. I ordered two pairs of glasses back in December and I never received them it’s almost February. I had to contact them and with the time difference that was annoying enough and then they sent me an email in response to say there was some issue and did I still want them. I said yes send them. To find an email that says .. not asks, that one of the pairs I ordered aren’t available and they are sending the other. The second pair are some lame on sale back up readers that I ordered because they made shipping free and cost what shipping would have. So they are sending the ones I could care less about. They didn’t ask me, they informed me.

Have ordered two pair of reading… Have ordered two pair of reading glasses. Both pair have broken with what could be classified as 'minimal use.' Contacted their Customer Service and got some 'stock' reply citing Covid as the reason for slow response. I live 30 miles from Readers.com facility. Anyone who changed their business practices because of that is WOKE. Nothing other than some restaurants and bars in my town changed practices. Their glasses are one step above those at the Dollar Store. You don't even get service when they fail. AVOID.

Regrets!!!!! I am so mad at myself that I'm out of $30 doing business with this company. I ordered 2 pair of bifocals, 1 reading and the other a sunglass. The readers were received with a long scratch in the bottom reader area. Quality control should have caught that, but things happen. My issue is that 4 days after emailing the company, I have not received a reply. I am pissed because that is totally unacceptable and inexcusable. I'm just going to send both pair back and lesson learned!!!!