Can't ship readers in timely manner but no problem taking the money immediately I ordered a pair of readers that was never shipped despite taking money out of bank account 10 days ago. I called and waited on hold several minutes and never got real person even though website says phone wait average is 52 seconds. I then went through live chat and received an auto response. I replied to that auto e-mail and still nothing. I called back this afternoon and finally spoke to a real person and asked for a refund, Will not do business with them again.

I take my first review back... I have to modify this to a FIVE STAR now...CS took care of my glasses and even sent me a new pair. Excellent (Initial Review) One of the worst companies I've ever purchased from in my life. I ordered 2 pair of glasses and I know we're in a Pandemic, but it took weeks to arrive. One pair was the wrong magnification. I immediately went to the site to get a refund and they wanted me to pay for postage for THEIR mistake. I also received only a SINGLE communication saying they couldn't reply for 3-4 weeks. Thst was 2 months ago. Throw your money in a river before ordering from them.

I have been buying readers from this… I have been buying readers from this company for a few years and I tell myself, don't waste anymore money. The quality has become shabby with the prises rising. The last 3 pair I bought broke within a week's time for various reasons, stem snapped off, lens popped out and so on. I will not invest any money into poorly constructed Eyewear. Which is really a shame, I've enjoyed the different styles

I purchased my first pair last week I purchased my first pair last week. They were the Collegiate men’s Readers. I don’t know what material is used on these glasses but I seem to be highly allergic to the frames. They cause terrible ITCHING! It’s very uncomfortable. I will beto be requesting a full return refund. Very disappointed.

Bad Customer Service I ordered glasses around December 26th. I received no confirmation of order or anything else. You received your money. I finally got in contact with customer service and was told the glasses were no longer in stock. I get 2-4 emails daily from you and you couldn't email and give me a chance to order something else or refund my money, Is this how you operate your company? I have ordered before and had no problems. I finally spoke with someone and money will be refunded. You should have offered me a chance to order something else at a discount or something. I see you don't value your customers.