I would leave zero stars if possible I would leave zero stars if possible. Buyer beware, this company will take your money and you will never get your glasses. I was told processing would be 3 to 8 days with a prescription. My credit card was charged after the first day I placed the order, and I was assured that this only happens when the glasses leave the warehouse to go to the lab. 14 days later no glasses or updates. Spoke to a customer service agent for the third time, this time a “supervisor.” Was told that the frames had been shipped and were being worked on. Days later I called back and this time was told my frames had never been in stock and I would need to place a new order. But no one bothered to let me know this, and I was also lied to and my credit card was charged for frames that did not exist. And they had no plans on letting me know this, they were happy to keep my money and never let me know that my glasses were in fact not even available. Three different representatives including a supervisor had told me that they were shipped and were being processed. Just please be careful and stay far away from this company. Especially if you need glasses any time this decade.

No integrity "I am an Australian shopper who went online towards end of November 2012. I purchased approximately $250.00 worth of product that I paid additional shipping to ensure it would arrive before Christmas with their International courier company Bongo. The expected delivery date was no later than 20/12/2012. As I didn't receive them I contacted the courier company only to be advised that the merchant (Bestbuy eyeglasses) did not send them the order for shipping. The company did not send me an email to notify me of any delays however was more than happy to take the money out of my account). I am extremely dissatisfied with the company, and they have yet to respond to my email. Do not BUY from them International buyers.. They clearly have no intention to improve their service, or have any integrity in their service."

I've been dealing with the back and… I've been dealing with the back and forth with this company for almost 3 months one rep will say one thing the other one something different I've nor once out of 100 times talked with anyone that seemed to kno what was going on with my order! I'm just now stumbling upon these reviews how I wished I would have saw them before hounh through this HEADACHE 🤦‍♀️

best buy eyeglasses review (bestbuyeyeglasses.com) Buyer beware. This company (best buy eyeglasses) is a fraud. They sell fakes and will steal your money if you try to return your order for any reason. Read all the other reviews online for bestbuyeyeglasses.com

STAY AWAY FROM bestbuyeyeglasses.com - FRAUD!!! DO NOT shop at bestbuyeyeglasses.com Their service is horrible! I got a pair of Ray Bans Aviator 52, which were too small, so I exchanged for 58. The first time they sent me a pair of defective glasses with scratches all over the frames, so I sent them back for a new pair. Unfortunately, second time around was still the same. Scratches still all over the frames, which convinced me they just didn't care about their customers. I haven't contacted them yet about the 2nd exchange, but I so frustrated with them because the representative, Heather, promised and ensured me that she would check carefully and ensure a "new" pair was sent to me. "New" was right, but it was a "new" used pair. I am not even sure if it's worth the time to be on the phone with them anymore. As an fyi, the customer service don't open on weekends and operates short hours, so it takes a lot of patience and time to deal with them. I ordered the original pair since early May and I am still struggling to get a pair of nice Ray Bans with the money that I am paying. The worst part is that I am not even sure if they are real Ray Bans as there were no laser sticker on the len just like the first time when the 2nd replacement arrived. STAY AWAY from them!