Sent Wrong Frames Twice I ordered a pair of frames and they sent the wrong frames twice. They couldn't guarantee the they would send the right ones on the third try. They didn't seem to care that they kept screwing up.

Hidden Charges!!! They don't tell you ahead that there is a 10% cancelation charge. They're prices are about 20% higher than some online retailers. Do NOT buy from BestBuyEyeglasses.com

Great frames I was hesitant at first when I ordered my glasses and then read the reviews. Usually I do the opposite. My experience with this company was great. My debit card was changed through the whole process so I contacted them and they handled it without missing a beat. I ordered my frames march the 3rd and got them on march the 18th not bad considering these frames were on back order. I think if my card wasn't changed in the middle of it, I would of received earlier. I'm very satified and considering getting a pair of sunglasses.

Worst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.

They can't share information about lens brand? I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use (e.g. Essilor, Zeiss, Hoya, etc.). They responded by saying that they can't share that information. After extensive research, this is the only eyeglass retailer (brick & mortar or online store) that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If I'm going to pay over $100 for prescription lenses, this information matters for those who care at all about quality or what they're paying for. Bestbuyeyeglasses doesn't seem to care about that and have lost a potential customer.