I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.

Terrible basically criminal service at… Terrible basically criminal service at this point refuses to process a return customer service is so un trained and underpaid please take your money elsewhere cause they always screw up and never provide the service they advertise.

Apalling service Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the suppliers. Agreed to wait. This carried on for a further 2 weeks and I again agreed to wait as I was not in a rush for them. Finally on February 20th I received an email saying they were currently processing my prescription and it could be another 5-7 working days and they would ship them via courier. Received another email on 26th February stating they were being prepared for dispatch. On 2nd March I contacted them asking when I would get delivery. They told me they were unable to process my prescription and they cancelled the order without notifying me. It took them over six weeks to determine they would be unable to process my prescription. They have not mentioned anything about a refund. This is really appalling service. Would not recommend them to anyone.

They can't share information about lens brand? I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use (e.g. Essilor, Zeiss, Hoya, etc.). They responded by saying that they can't share that information. After extensive research, this is the only eyeglass retailer (brick & mortar or online store) that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If I'm going to pay over $100 for prescription lenses, this information matters for those who care at all about quality or what they're paying for. Bestbuyeyeglasses doesn't seem to care about that and have lost a potential customer.

Worst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.