Fraudulent Company This company has delayed and delayed my order, claiming this and that. Worse, they have told me it would arrive on different days and when it didn't arrive, I had to call and ask. There is no follow-through with this company. I have yet to receive my glasses and now I am afraid that if I cancel I will have to pay an exorbitant fee, as well as the fact that even if I do receive them, they might be fakes, or worse, they will be ruined. Also, the sales associate lied about their closing hours just to avoid having to rectify my order. To this day I have no idea where these glasses are being shipped to, when they will arrive or what type of shipping I will get (eg. same-day, two-day etc). She told me that there were 'no managers' available and that someone would call me back in a half our, except that nobody ever called me back. Do not trust this company. I thought I would be saving some money and that a reasonable amount of delay would be worth it, but this company is a racket. If you research their principal Daniel Kandler, CEO of bestbuyeyeglasses, you'll find that he is not part of the BBB and that all of his businesses are rated very low in Florida for business and there is some question as to whether his business has licences and is bonded for eyewear glasses. I did some investigation and Daniel Kandler has eyeglass "companies" all over the US, so I think what may be happening is that while the customer service operates out of FL, the "Lab" is operated elsewhere to avoid being bonded and licensed according to FL regulations. He had another eyeglass company that just mysterious 'disappeared' before the emergence of bestbuyeyeglasses.com. It is very likely that if this isn't some sort of scam, that at the very least he is operating a barely, legal eyeglass facility and that the lenses aren't up to FL state regs, hence the ability to get away with murder on sales and returns. DO NOT IGNORE THE REVIEWS. If you want to contact me to see if I am a 100% authentic customer, please do.

I would leave zero stars if possible I would leave zero stars if possible. Buyer beware, this company will take your money and you will never get your glasses. I was told processing would be 3 to 8 days with a prescription. My credit card was charged after the first day I placed the order, and I was assured that this only happens when the glasses leave the warehouse to go to the lab. 14 days later no glasses or updates. Spoke to a customer service agent for the third time, this time a “supervisor.” Was told that the frames had been shipped and were being worked on. Days later I called back and this time was told my frames had never been in stock and I would need to place a new order. But no one bothered to let me know this, and I was also lied to and my credit card was charged for frames that did not exist. And they had no plans on letting me know this, they were happy to keep my money and never let me know that my glasses were in fact not even available. Three different representatives including a supervisor had told me that they were shipped and were being processed. Just please be careful and stay far away from this company. Especially if you need glasses any time this decade.

I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.

Hidden Charges!!! They don't tell you ahead that there is a 10% cancelation charge. They're prices are about 20% higher than some online retailers. Do NOT buy from BestBuyEyeglasses.com

They can't share information about lens brand? I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use (e.g. Essilor, Zeiss, Hoya, etc.). They responded by saying that they can't share that information. After extensive research, this is the only eyeglass retailer (brick & mortar or online store) that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If I'm going to pay over $100 for prescription lenses, this information matters for those who care at all about quality or what they're paying for. Bestbuyeyeglasses doesn't seem to care about that and have lost a potential customer.