Disappointing experience Their quality has gone way down over the years. I made an order in 2017 without any problem, but recently had multiple issues with an order. These issues really ran the gamut of poor quality and service, including my first order not being tracked and being "lost" (and a replacement only being shipped after multiple calls), the replacement pair having obvious defects on the lenses, and the second replacement being the incorrect color (somehow changing between the two previous orders), and, finally, my return request being processed as an exchange. It's been over two months since my original order was set to arrive and I don't have my glasses or my refund. If you do place an order through them make sure to be ready to track your own order and really advocate for yourself, because once Best Buy Eyeglasses has your payment they dgaf about your experience.

I've been dealing with the back and… I've been dealing with the back and forth with this company for almost 3 months one rep will say one thing the other one something different I've nor once out of 100 times talked with anyone that seemed to kno what was going on with my order! I'm just now stumbling upon these reviews how I wished I would have saw them before hounh through this HEADACHE 🤦‍♀️

They can't share information about lens brand? I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use (e.g. Essilor, Zeiss, Hoya, etc.). They responded by saying that they can't share that information. After extensive research, this is the only eyeglass retailer (brick & mortar or online store) that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If I'm going to pay over $100 for prescription lenses, this information matters for those who care at all about quality or what they're paying for. Bestbuyeyeglasses doesn't seem to care about that and have lost a potential customer.

Apalling service Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the suppliers. Agreed to wait. This carried on for a further 2 weeks and I again agreed to wait as I was not in a rush for them. Finally on February 20th I received an email saying they were currently processing my prescription and it could be another 5-7 working days and they would ship them via courier. Received another email on 26th February stating they were being prepared for dispatch. On 2nd March I contacted them asking when I would get delivery. They told me they were unable to process my prescription and they cancelled the order without notifying me. It took them over six weeks to determine they would be unable to process my prescription. They have not mentioned anything about a refund. This is really appalling service. Would not recommend them to anyone.

No integrity "I am an Australian shopper who went online towards end of November 2012. I purchased approximately $250.00 worth of product that I paid additional shipping to ensure it would arrive before Christmas with their International courier company Bongo. The expected delivery date was no later than 20/12/2012. As I didn't receive them I contacted the courier company only to be advised that the merchant (Bestbuy eyeglasses) did not send them the order for shipping. The company did not send me an email to notify me of any delays however was more than happy to take the money out of my account). I am extremely dissatisfied with the company, and they have yet to respond to my email. Do not BUY from them International buyers.. They clearly have no intention to improve their service, or have any integrity in their service."