Hidden Charges!!! They don't tell you ahead that there is a 10% cancelation charge. They're prices are about 20% higher than some online retailers. Do NOT buy from BestBuyEyeglasses.com

I've been dealing with the back and… I've been dealing with the back and forth with this company for almost 3 months one rep will say one thing the other one something different I've nor once out of 100 times talked with anyone that seemed to kno what was going on with my order! I'm just now stumbling upon these reviews how I wished I would have saw them before hounh through this HEADACHE 🤦‍♀️

No integrity "I am an Australian shopper who went online towards end of November 2012. I purchased approximately $250.00 worth of product that I paid additional shipping to ensure it would arrive before Christmas with their International courier company Bongo. The expected delivery date was no later than 20/12/2012. As I didn't receive them I contacted the courier company only to be advised that the merchant (Bestbuy eyeglasses) did not send them the order for shipping. The company did not send me an email to notify me of any delays however was more than happy to take the money out of my account). I am extremely dissatisfied with the company, and they have yet to respond to my email. Do not BUY from them International buyers.. They clearly have no intention to improve their service, or have any integrity in their service."

Disappointing experience Their quality has gone way down over the years. I made an order in 2017 without any problem, but recently had multiple issues with an order. These issues really ran the gamut of poor quality and service, including my first order not being tracked and being "lost" (and a replacement only being shipped after multiple calls), the replacement pair having obvious defects on the lenses, and the second replacement being the incorrect color (somehow changing between the two previous orders), and, finally, my return request being processed as an exchange. It's been over two months since my original order was set to arrive and I don't have my glasses or my refund. If you do place an order through them make sure to be ready to track your own order and really advocate for yourself, because once Best Buy Eyeglasses has your payment they dgaf about your experience.

Worst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.