I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.

No integrity "I am an Australian shopper who went online towards end of November 2012. I purchased approximately $250.00 worth of product that I paid additional shipping to ensure it would arrive before Christmas with their International courier company Bongo. The expected delivery date was no later than 20/12/2012. As I didn't receive them I contacted the courier company only to be advised that the merchant (Bestbuy eyeglasses) did not send them the order for shipping. The company did not send me an email to notify me of any delays however was more than happy to take the money out of my account). I am extremely dissatisfied with the company, and they have yet to respond to my email. Do not BUY from them International buyers.. They clearly have no intention to improve their service, or have any integrity in their service."

Fraudulent Company This company has delayed and delayed my order, claiming this and that. Worse, they have told me it would arrive on different days and when it didn't arrive, I had to call and ask. There is no follow-through with this company. I have yet to receive my glasses and now I am afraid that if I cancel I will have to pay an exorbitant fee, as well as the fact that even if I do receive them, they might be fakes, or worse, they will be ruined. Also, the sales associate lied about their closing hours just to avoid having to rectify my order. To this day I have no idea where these glasses are being shipped to, when they will arrive or what type of shipping I will get (eg. same-day, two-day etc). She told me that there were 'no managers' available and that someone would call me back in a half our, except that nobody ever called me back. Do not trust this company. I thought I would be saving some money and that a reasonable amount of delay would be worth it, but this company is a racket. If you research their principal Daniel Kandler, CEO of bestbuyeyeglasses, you'll find that he is not part of the BBB and that all of his businesses are rated very low in Florida for business and there is some question as to whether his business has licences and is bonded for eyewear glasses. I did some investigation and Daniel Kandler has eyeglass "companies" all over the US, so I think what may be happening is that while the customer service operates out of FL, the "Lab" is operated elsewhere to avoid being bonded and licensed according to FL regulations. He had another eyeglass company that just mysterious 'disappeared' before the emergence of bestbuyeyeglasses.com. It is very likely that if this isn't some sort of scam, that at the very least he is operating a barely, legal eyeglass facility and that the lenses aren't up to FL state regs, hence the ability to get away with murder on sales and returns. DO NOT IGNORE THE REVIEWS. If you want to contact me to see if I am a 100% authentic customer, please do.

Hidden Charges!!! They don't tell you ahead that there is a 10% cancelation charge. They're prices are about 20% higher than some online retailers. Do NOT buy from BestBuyEyeglasses.com

What a po dunk company Ordered 2 frames. Called to ask if frames were in stock and ready to ship. I was told they were. Five days later I get an email saying both frames had been discontinued. Why was it on your site then??? Don’t waste your time.