STAY AWAY FROM bestbuyeyeglasses.com - FRAUD!!! DO NOT shop at bestbuyeyeglasses.com Their service is horrible! I got a pair of Ray Bans Aviator 52, which were too small, so I exchanged for 58. The first time they sent me a pair of defective glasses with scratches all over the frames, so I sent them back for a new pair. Unfortunately, second time around was still the same. Scratches still all over the frames, which convinced me they just didn't care about their customers. I haven't contacted them yet about the 2nd exchange, but I so frustrated with them because the representative, Heather, promised and ensured me that she would check carefully and ensure a "new" pair was sent to me. "New" was right, but it was a "new" used pair. I am not even sure if it's worth the time to be on the phone with them anymore. As an fyi, the customer service don't open on weekends and operates short hours, so it takes a lot of patience and time to deal with them. I ordered the original pair since early May and I am still struggling to get a pair of nice Ray Bans with the money that I am paying. The worst part is that I am not even sure if they are real Ray Bans as there were no laser sticker on the len just like the first time when the 2nd replacement arrived. STAY AWAY from them!

Excessive Shipping Charges and Poor Customer Service I purchased a Burberry frame priced at 169.99 USD, and paid 16.95 USD for shipping to Canada with UPS Ground Service as stated on the company's website. When I received the product I had to pay additional 50 CAD to UPS, 8.50 CAD were for the standard Goods and Service Tax (GST) and the remaining 41 CAD !!!! were for brokerage fees to UPS in addition to the shipping fees already paid to BestBuyEyeGlasses. The Canadian Border Services Agency does not charge duty of prescription eyeglass frames. I called BestBuyEyeGlasses.com to inquire about the additional brokerage fee charged by UPS and questioned them if they were aware about the extra fees I had to pay. The customer service representative first tried to convince me that it was duty and taxes, I stated that on the UPS invoice it clearly states that it is a brokerage fee. I had already spoken to UPS and the Canada Border Services Agency and had a good understanding regarding the fees. UPS had also informed me that by choosing UPS ground service, BestBuyEyeGlasses acquired unnecessary brokerage fees on my behalf and should have sent the product by air instead. To make a long story short, the three customer service representatives from BestBuyEyeGlasses (and their manager) were unhelpful and uninformed. The manager informed me that they were aware about the brokerage fee and therefore has a statement on the web page indicating that the purchase could be subject to brokerage fees. Interestingly enough they did not consider important to state the amount of the brokerage fee on their web site and choose the most expensive mode of shipping. I requested to speak to the owner of the company, but the customer service representative told me that she did not know who the owner was. BestBuyEyeGlasses also omitted to sign the Certificate of Authenticity and the Certificate of Guarantee, which invalidates the 24-month warranty on the frame. This also raises questions about the authenticity of the product that I received. In summary I would not recommend this

Disappointing experience Their quality has gone way down over the years. I made an order in 2017 without any problem, but recently had multiple issues with an order. These issues really ran the gamut of poor quality and service, including my first order not being tracked and being "lost" (and a replacement only being shipped after multiple calls), the replacement pair having obvious defects on the lenses, and the second replacement being the incorrect color (somehow changing between the two previous orders), and, finally, my return request being processed as an exchange. It's been over two months since my original order was set to arrive and I don't have my glasses or my refund. If you do place an order through them make sure to be ready to track your own order and really advocate for yourself, because once Best Buy Eyeglasses has your payment they dgaf about your experience.

Terrible basically criminal service at… Terrible basically criminal service at this point refuses to process a return customer service is so un trained and underpaid please take your money elsewhere cause they always screw up and never provide the service they advertise.

Sent Wrong Frames Twice I ordered a pair of frames and they sent the wrong frames twice. They couldn't guarantee the they would send the right ones on the third try. They didn't seem to care that they kept screwing up.