So-so postage but item as described with standard extras attached I'm buying from Australia. I was a bit hesitant at first to buy anything from here, but this was the only site I could find that stocked the sunglasses I wanted. (Michael Kors 'Cheshire') Price was reasonable but the price of the shipping was a lot because of them having to use a partner company (Bongo) which re-routes packages to international locations. I believe it did take one or two days longer to process the item and actually ship it off than was stated in the 'how long does it take' section of the website. Apart from this I had no issues with the item. The sunglasses were mint condition, brand new, plastic-packaged and came with the standard accessories - sunglass case and microfiber cloth bearing the brand's logo. I'm very satisfied with the item and I'm sure that it is legitimate.

What a po dunk company Ordered 2 frames. Called to ask if frames were in stock and ready to ship. I was told they were. Five days later I get an email saying both frames had been discontinued. Why was it on your site then??? Don’t waste your time.

Disappointing experience Their quality has gone way down over the years. I made an order in 2017 without any problem, but recently had multiple issues with an order. These issues really ran the gamut of poor quality and service, including my first order not being tracked and being "lost" (and a replacement only being shipped after multiple calls), the replacement pair having obvious defects on the lenses, and the second replacement being the incorrect color (somehow changing between the two previous orders), and, finally, my return request being processed as an exchange. It's been over two months since my original order was set to arrive and I don't have my glasses or my refund. If you do place an order through them make sure to be ready to track your own order and really advocate for yourself, because once Best Buy Eyeglasses has your payment they dgaf about your experience.

I would leave zero stars if possible I would leave zero stars if possible. Buyer beware, this company will take your money and you will never get your glasses. I was told processing would be 3 to 8 days with a prescription. My credit card was charged after the first day I placed the order, and I was assured that this only happens when the glasses leave the warehouse to go to the lab. 14 days later no glasses or updates. Spoke to a customer service agent for the third time, this time a “supervisor.” Was told that the frames had been shipped and were being worked on. Days later I called back and this time was told my frames had never been in stock and I would need to place a new order. But no one bothered to let me know this, and I was also lied to and my credit card was charged for frames that did not exist. And they had no plans on letting me know this, they were happy to keep my money and never let me know that my glasses were in fact not even available. Three different representatives including a supervisor had told me that they were shipped and were being processed. Just please be careful and stay far away from this company. Especially if you need glasses any time this decade.

I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.