I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.

No integrity "I am an Australian shopper who went online towards end of November 2012. I purchased approximately $250.00 worth of product that I paid additional shipping to ensure it would arrive before Christmas with their International courier company Bongo. The expected delivery date was no later than 20/12/2012. As I didn't receive them I contacted the courier company only to be advised that the merchant (Bestbuy eyeglasses) did not send them the order for shipping. The company did not send me an email to notify me of any delays however was more than happy to take the money out of my account). I am extremely dissatisfied with the company, and they have yet to respond to my email. Do not BUY from them International buyers.. They clearly have no intention to improve their service, or have any integrity in their service."

What a po dunk company Ordered 2 frames. Called to ask if frames were in stock and ready to ship. I was told they were. Five days later I get an email saying both frames had been discontinued. Why was it on your site then??? Don’t waste your time.

I would leave zero stars if possible I would leave zero stars if possible. Buyer beware, this company will take your money and you will never get your glasses. I was told processing would be 3 to 8 days with a prescription. My credit card was charged after the first day I placed the order, and I was assured that this only happens when the glasses leave the warehouse to go to the lab. 14 days later no glasses or updates. Spoke to a customer service agent for the third time, this time a “supervisor.” Was told that the frames had been shipped and were being worked on. Days later I called back and this time was told my frames had never been in stock and I would need to place a new order. But no one bothered to let me know this, and I was also lied to and my credit card was charged for frames that did not exist. And they had no plans on letting me know this, they were happy to keep my money and never let me know that my glasses were in fact not even available. Three different representatives including a supervisor had told me that they were shipped and were being processed. Just please be careful and stay far away from this company. Especially if you need glasses any time this decade.