Worst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.

Excessive Shipping Charges and Poor Customer Service I purchased a Burberry frame priced at 169.99 USD, and paid 16.95 USD for shipping to Canada with UPS Ground Service as stated on the company's website. When I received the product I had to pay additional 50 CAD to UPS, 8.50 CAD were for the standard Goods and Service Tax (GST) and the remaining 41 CAD !!!! were for brokerage fees to UPS in addition to the shipping fees already paid to BestBuyEyeGlasses. The Canadian Border Services Agency does not charge duty of prescription eyeglass frames. I called BestBuyEyeGlasses.com to inquire about the additional brokerage fee charged by UPS and questioned them if they were aware about the extra fees I had to pay. The customer service representative first tried to convince me that it was duty and taxes, I stated that on the UPS invoice it clearly states that it is a brokerage fee. I had already spoken to UPS and the Canada Border Services Agency and had a good understanding regarding the fees. UPS had also informed me that by choosing UPS ground service, BestBuyEyeGlasses acquired unnecessary brokerage fees on my behalf and should have sent the product by air instead. To make a long story short, the three customer service representatives from BestBuyEyeGlasses (and their manager) were unhelpful and uninformed. The manager informed me that they were aware about the brokerage fee and therefore has a statement on the web page indicating that the purchase could be subject to brokerage fees. Interestingly enough they did not consider important to state the amount of the brokerage fee on their web site and choose the most expensive mode of shipping. I requested to speak to the owner of the company, but the customer service representative told me that she did not know who the owner was. BestBuyEyeGlasses also omitted to sign the Certificate of Authenticity and the Certificate of Guarantee, which invalidates the 24-month warranty on the frame. This also raises questions about the authenticity of the product that I received. In summary I would not recommend this

Apalling service Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the suppliers. Agreed to wait. This carried on for a further 2 weeks and I again agreed to wait as I was not in a rush for them. Finally on February 20th I received an email saying they were currently processing my prescription and it could be another 5-7 working days and they would ship them via courier. Received another email on 26th February stating they were being prepared for dispatch. On 2nd March I contacted them asking when I would get delivery. They told me they were unable to process my prescription and they cancelled the order without notifying me. It took them over six weeks to determine they would be unable to process my prescription. They have not mentioned anything about a refund. This is really appalling service. Would not recommend them to anyone.

I should have known better..... I ordered a pair of eyeglass frames that were shown as 'in stock' on a Monday. The next day the order went to 'fulfillment', a process that according to the site will take 1-3 days before being sent out, and my credit card was charged the full amount. On Friday of that week I was notified that the glasses were back ordered and were now scheduled to be delivered 3 weeks later. Of course the site still shows the frames as in stock (how else would they lure other unsuspecting people?). When I called to see why the frames were back ordered despite being showed as in stock I was notified that 'the supplier only stocks one pair of frames in each color and when those sell they have to order a new pair from the manufacturer. This obviously didn't answer the question, but I didn't expect a straightforward answer so I did get what I expected here. The reputable online companies that I do business with a:) show out of stock items as such, b:) don't charge the credit card the full amount until they have shipped the products, and c:) they ship the products in a timely manner consistent with what they say on their website. Buyer beware.