Sent Wrong Frames Twice I ordered a pair of frames and they sent the wrong frames twice. They couldn't guarantee the they would send the right ones on the third try. They didn't seem to care that they kept screwing up.

Will NOT continue to do business with them After ordering a set of Side Shields for my Safety Glasses I was very surprised at the lack of communication and customer service. after waiting a month, no contact was made. I finally started to check out the problem and found the customer service non-existent. I finall learned that the side shields would be ordered from the manufacturer, but after a month, haven't been ordered. Wow. The company should learn to communicate with their customers. Still waiting on side shields or refund after over 45 days. BEWARE

Great frames I was hesitant at first when I ordered my glasses and then read the reviews. Usually I do the opposite. My experience with this company was great. My debit card was changed through the whole process so I contacted them and they handled it without missing a beat. I ordered my frames march the 3rd and got them on march the 18th not bad considering these frames were on back order. I think if my card wasn't changed in the middle of it, I would of received earlier. I'm very satified and considering getting a pair of sunglasses.

Worst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.