
June
GBThey can't share information about lens brand? I contacted bestbuyeyeglasses via chat to inquire about what brand presciption lens that they use (e.g. Essilor, Zeiss, Hoya, etc.). They responded by saying that they can't share that information. After extensive research, this is the only eyeglass retailer (brick & mortar or online store) that refuses to provide such important information. I will take my business elsewhere and recommend you do your research and not buy from them. If I'm going to pay over $100 for prescription lenses, this information matters for those who care at all about quality or what they're paying for. Bestbuyeyeglasses doesn't seem to care about that and have lost a potential customer.

Dreamy Queen
GBI've been dealing with the back and… I've been dealing with the back and forth with this company for almost 3 months one rep will say one thing the other one something different I've nor once out of 100 times talked with anyone that seemed to kno what was going on with my order! I'm just now stumbling upon these reviews how I wished I would have saw them before hounh through this HEADACHE 🤦♀️

Julie LaBounty
GBWhat a po dunk company Ordered 2 frames. Called to ask if frames were in stock and ready to ship. I was told they were. Five days later I get an email saying both frames had been discontinued. Why was it on your site then??? Don’t waste your time.

Joe Barkson
GBWorst customer service ever! Without going into details, I had a problem with some frames and after having them only four months, I decided to exchange them. Their "12-month" warranty is a complete farce. They pretended to send me a return shipping label a couple of times, and I finally resolved the problem by dealing directly with the manufacturer of the frames. Meanwhile, everyone I contacted at BestBuyEyeglasses.com lied to me - that seems to be their corporate policy. Save yourself a ton of hassle by buying from someone else. You may have to pay a little more, but you will be sorry if you buy from BestBuyEyeglasses.com.