5 star only for Steven Prichett 0 stars for billing and customer service This 5 star review is only for the customer service I received from our auditor Steven Prichett. He was on top of it all. I have debit where my payments are debited from our business account every month. After many attempts speaking to billing and customer service telling them I had a dispute to not take $7066 out of my account, they did it anyway! Customer service team and billing needs to take a course from Steven. These are hard times for all and just a little bit of concern and empathy and even a call back from billing or customer service which didn’t take place! So this 5 star only goes to Steven Prichett. Change up your team in billing and customer service your going to lose clients if you don’t!

The Best Experience Pie Insurance has always made things easy for me and they are very nice to deal with, too.

Isabella is the one you should talk to. She is the best!!!!! Isabella called back and was quiet friendly and a nice surprise from the typical customer service people i speak to. she was super patient, helpful and took care of what i needed. It was one of the most pleasant customer service experiences i have had

Auriel at Pie Insurance Auriel, from Pie, was very helpful in answering all our questions we had re our upcoming audit. She assured us that Pie is associated with Sirius insurance and verified our prior policy number. She was very knowledgeable, pleasant and touched base with Pie’s audit department for specifics re our policy. Very pleased with her customer service!!

Zero customer service/false audit Audit results are inaccurate and they are trying to charge me for an amount that exceeds my actual payroll. They keep trying to charge my card even though I have tried repeatedly to respond or contact ANYONE. They cannot be reached by phone nor email. I’m beginning to think the worst of this company.