Excellent customer service My frame arrived with a broken clip on the backboard. I spoke to customer service and requested another backboard. I sent the requested photos and problem was resolved. Everything done quickly and professionally. Customer service doesn't get any better than this. Thanks again Vossington.

Trying to return Hi, the product was not the color I expected so I decided to return it. I contacted customer service via chat, but didn't receive a response although it has been a few days. Edit: It turns out they were trying to contact me insistently and finally they got through. Sent me clear directions to return the item. Hence editing my review.

Not the same quality as they used to be Overall quality of these frames has plummeted since my first purchase a few years ago. The frame colors didn't match, the weight of the frame is lighter, and the current product simply looks cheap next to the old one. I suspect the move from 'Made in Germany' to 'Made in China' is the reason for the compromised quality.

A classy and nicely made frame A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster. Will return when the need arises, and will recommend you to others, especially other artists. Thank you.

Best customer service ever!! I want to start off by saying the actual frame is really pretty…simple, like I wanted. I must not have read the listing close enough because they used plexiglass…not glass. I was pretty disappointed—had I known that I would have thought twice before purchasing the trio and for the price I assumed, of course, that they would use more quality components. That being said, Vossington contacted me, explained the issue, and bent over backwards to make my purchase a positive experience. In the future, I will be sure to read the frames’ descriptions more closely before purchasing but I will definitely buy from them again. A++