Smooth Experience My purchase experience with them has been smooth. I love the designs they have, which is a lot by the way. I also appreciate their customer service, because they're friendly and nice. If you don't receive response within 24 hours it's prolly because they are receiving lots of queries, so try other social platforms. Anyway, it's a company I really trust.

Paid for kit, fake tracking #, no response to emails I ordered a paint by number kit and received a tracking number. The tracking number was not real. I emailed the support person, Olivia, about 5 times. Never got a response. Do not buy from this company!

I ordered a gift for Christmas Dec 11. Arrived in Jan. I ordered a gift for Christmas Dec. 11, 2023. 2 weeks later I tried to cancel the order at least twice. The company did not cancel it. I got a similar item on Amazon and received it in 2 days! The item from Paintly arrived Jan. 5, too late for Christmas. I will NEVER order from this company again!

Scam- They'll advertise to you, take your money then not send the order & ignore your emails to their support Paid for 2 of their paint by numbers kits (non custom) with 2-9 day shipping over a month ago- still not received them Sent their customer support 2 emails a week apart- No response In the process of claiming the money back through my bank as fraud Don't waste your time or money on this scam of a company

Don’t order this website is a scam Don’t order this website is a scam. It’s been months still haven’t got my order. And they won’t refund me they keep saying it will be posted but yet my order status is unfulfilled and it’s not been posted. Olivia seems like a robot using AI to respond- emails like she is resolving my issue but my order never gets posted!!