I ordered a gift for Christmas Dec 11. Arrived in Jan. I ordered a gift for Christmas Dec. 11, 2023. 2 weeks later I tried to cancel the order at least twice. The company did not cancel it. I got a similar item on Amazon and received it in 2 days! The item from Paintly arrived Jan. 5, too late for Christmas. I will NEVER order from this company again!

I love their designs selection -

Don’t order this website is a scam Don’t order this website is a scam. It’s been months still haven’t got my order. And they won’t refund me they keep saying it will be posted but yet my order status is unfulfilled and it’s not been posted. Olivia seems like a robot using AI to respond- emails like she is resolving my issue but my order never gets posted!!

Scam- They'll advertise to you, take your money then not send the order & ignore your emails to their support Paid for 2 of their paint by numbers kits (non custom) with 2-9 day shipping over a month ago- still not received them Sent their customer support 2 emails a week apart- No response In the process of claiming the money back through my bank as fraud Don't waste your time or money on this scam of a company

Personalisation amendments do not work correctly I originally ordered a personalised picture, which due to christmas was delayed and has arrived today. Following my purchase i contact paintly to ask them to amend the order for the photograph i wanted was no longer wanted. I recieved a confirmation email that this would be possible and was to be changed immediately. On recieving said canvas today i have found that the picture has not been amended and is still showing the original picture, not the one sent via email to be the one on the canvas. Very disappointed given that these art pieces come from china and it is later in comparison to when it was ordered.