Scam- They'll advertise to you, take your money then not send the order & ignore your emails to their support Paid for 2 of their paint by numbers kits (non custom) with 2-9 day shipping over a month ago- still not received them Sent their customer support 2 emails a week apart- No response In the process of claiming the money back through my bank as fraud Don't waste your time or money on this scam of a company

Save your time, don't order. Do not buy from here. I placed an order back in November and it is yet to be dispatched. Customer service is shocking, I have to email at least 3 times to get a reply. Still have no update on my order apart from their customer service saying there were 'custom issues'. Only reason I gave 2 and not 1 star is because I got a refund as per their 30 day policy (after I requested it and confirmed that I wasn't cancelling the order).

Paid for kit, fake tracking #, no response to emails I ordered a paint by number kit and received a tracking number. The tracking number was not real. I emailed the support person, Olivia, about 5 times. Never got a response. Do not buy from this company!

Personalisation amendments do not work correctly I originally ordered a personalised picture, which due to christmas was delayed and has arrived today. Following my purchase i contact paintly to ask them to amend the order for the photograph i wanted was no longer wanted. I recieved a confirmation email that this would be possible and was to be changed immediately. On recieving said canvas today i have found that the picture has not been amended and is still showing the original picture, not the one sent via email to be the one on the canvas. Very disappointed given that these art pieces come from china and it is later in comparison to when it was ordered.