It had been a month since I ordered a… It had been a month since I ordered a doll for my daughter so I contacted customer service to see if there would be a longer delay. Customer service stated that my order was fulfilled and gave me a bogus tracking number. The tracking number was invalid but they kept insisting it was already sent out. My order online said it was still in processing so I don’t know where they were getting this number from. So I contacted PayPal to get my money back; later in the week I heard from another customer service rep who then gave me a new tracking number. My account then said fulfilled. The tracking number works, but the package hasn’t moved. Still no doll. I’m very frustrated and my daughter whose birthday present this was is now heartbroken. Don’t order from Charlesen. Liars.

UPDATE!! I purchased this doll 2 weeks ago for my 7 year old niece who is extremely bored during this pandemic. She is in love with this site and literally begged for the "Jamani" doll. She was so overjoyed when I told her it would be arriving soon that she already bought clothes for it. I cannot track the package and customer service is not responding so I researched these reviews and I'm horrified! I am praying that her doll arrives soon and in good condition......UPDATE, So after a little patience and prayer our baby finally arrived in 17 days! It was not the doll we ordered but my niece was pleasantly surprised and is totally in love with her new baby. She even said she prefers this one instead of the one she picked initially so I will be ordering again. Thanks Charlesen.

🥺Truely disappointed! SCAM DEFINITELY!!!! If I could post pictures of what I ordered and what i actually received NO one would order from this website! The reason I had ordered was because of the amazing fine details. Natural looking eye brows, eye lashes and hair. Body on picture of one I ordered had extreme detail. The one I actually received didn't even look at all the same. one leg wasn't even painted to look real none of it was painted to look at all like the photo of the one I actually ordered. Found out after I order from their website that the stuff they are saying they sell is someone else artistry not their own. Make sure to read reviews before ordering anything from this site!

Not sure how to feel about all this 😕 After seeing all these bad reviews I'm nervous as to what my doll is going to look like🥺...if its anything like all these people are saying then I'm going to take legal action...if it looks like the photo then I will give a good review but as of now still waiting for my product that I ordered on the 17th of april and its now May 28th🤷‍♀️

Please don’t scam me...UPDATE Hello I haven’t got the doll yet but my mom is getting me a doll but if Charlesen sees this I will like to say this is going to be my first reborn doll so please don’t scam me I am 12 years old so please don’t scam me and the doll I’m getting is the Journey realistic baby girl doll please don’t scam me...UPDATE the doll came it’s so cute very pretty looks real and adorable thank you definitely recommend I put a picture of the doll so you can see it’s clearly not a scam I’m so happy with my new doll thank you charlesen