AWFUL This company is complete bush league. One of the paintings they sent us was wrong. We paid extra to have frames and we paid extra to have our paintings shipped quicker. It took over a month for them to arrive, the frames were not included, and the quality is garbage. Similar to so many other people who share my frustrating experience, Julie kept giving me the run around and blaming COVID. Technically it's my fault because I didn't do my research beforehand; but, I've learned the hard way so you don't have to. Do not buy from this company. Buy off of Amazon, or even better, your local supplier.

Looks like scam Do not buy from here, I placed my order not knowing they have an ancient customer service set up JUST email and no chat or phone service. I placed my order 7 days back with no update yet. I wanted to start painting during quarantine and doesn’t look like that’s going to happen. Is there anyway to report them? I’m going to wait for a week more and if I get no updates, it needs to be shut down for scamming people. FYI: just looked up a complaint can be filed on Federal Trade Commission, for all others who have been cheated. I’m going to wait for a few more days before taking this up but if you’ve been waiting for longer, don’t let this go on further

In response to World Paint by Numbers… In response to World Paint by Numbers comment below - why do you respond to my post but not the numerous emails I have been sending over the past month? I have an email from Julie from the 22 of February (!!!) - the last time anyone ever contacted me - saying that my refund request has been sent to the finances team. How is this still being sorted 1.5 months later?!

Not as bad as expected I ordered from this company in February and received my order last week, from China. Everything was there in one package despite being under the impression two packages had been sent. They told me it would take around 25 days to arrive and it was a little longer than that. Nothing was missing and all the paints were numbered. I'm only giving three stars, however, because although everything was there, their response to emails was not good at all and I do not like companies who do not disclose where they ship from until up front.

I’ve been waiting over 6 months for my… I’ve been waiting over 6 months for my painting!! The service is utterly disappointing and they were no help when I first asked how much longer it would take. I sent an email over a week ago complaining and they didn’t even bother getting back to me. I’m currently STILL waiting for my order and a response. I wouldn’t recommend this company to anyone, I’d actually go out my way to recommend that people don’t use it!