Order arrived short I ordered 4 painting kits and eventually the parcel arrived, but it only contained 3 kits. Having paid by PayPal I opened a dispute, they have closed it as the company provided a tracking number which states the parcel arrived. I dont dispute that, just the contents. Having contacted the company I was told by Julie that Covid was to blame, but this excuse had worn thin now after waiting for nearly 6 months for my kit. This company takes your money and does not deliver the goods. World Painting By Numbers is a bad company to deal with.

In response to World Paint by Numbers… In response to World Paint by Numbers comment below - why do you respond to my post but not the numerous emails I have been sending over the past month? I have an email from Julie from the 22 of February (!!!) - the last time anyone ever contacted me - saying that my refund request has been sent to the finances team. How is this still being sorted 1.5 months later?!

BIG SCAM!!! BIG SCAM!!! I maid my ordered in November for my Granddaughter for Christmas and after many e-mails they stopped replying it is now 15th January and no painting has arrived, If only I had checked trustpilot review, Do NOT ORDER ANYTHING FROM THIS COMPANY.

Looks like scam Do not buy from here, I placed my order not knowing they have an ancient customer service set up JUST email and no chat or phone service. I placed my order 7 days back with no update yet. I wanted to start painting during quarantine and doesn’t look like that’s going to happen. Is there anyway to report them? I’m going to wait for a week more and if I get no updates, it needs to be shut down for scamming people. FYI: just looked up a complaint can be filed on Federal Trade Commission, for all others who have been cheated. I’m going to wait for a few more days before taking this up but if you’ve been waiting for longer, don’t let this go on further

Too good to be true... I ordered 2 items the same day, it took about 2 months to arrive in Ireland, they came separately because they were from different providers which I did not know. I contacted customer service and the answer was: They sent my request to the logistic team and they would get back to me.. They never did but luckily I got the last missing item. The canvases and paints look OK but they do not cover the numbers. I am not sure I will order again but I am happy I got the items at the end.