Not as bad as expected I ordered from this company in February and received my order last week, from China. Everything was there in one package despite being under the impression two packages had been sent. They told me it would take around 25 days to arrive and it was a little longer than that. Nothing was missing and all the paints were numbered. I'm only giving three stars, however, because although everything was there, their response to emails was not good at all and I do not like companies who do not disclose where they ship from until up front.

I cannot stress how much of a scam this… I cannot stress how much of a scam this is. I might as well have put my money in hole and paid someone to do it. I placed my order in February, to this day it is yet to arrive. I followed up several times with emails seeking a refund or at least an update (because the tracking wasn't getting anywhere), they were very diligent about this and blocked my emails. Listen to the negative reviews on this one, my trust has only landed me with a lesson that hopefully you won't learn the hard too.

Service in this store is great Service in this store is great. The product is in full set-a picture-a portrait for drawing, a sketch for this portrait, paints, brushes. Communicative seller, sends a sketch for negotiation and approval, gives advice on placement (I think this is important and a good service for the customer. The artist has experience and he knows how it will blow). After agreeing fast processing and shipping. Tracking parcel. I recommend this store. Thanks for the honestly done work.

AWFUL This company is complete bush league. One of the paintings they sent us was wrong. We paid extra to have frames and we paid extra to have our paintings shipped quicker. It took over a month for them to arrive, the frames were not included, and the quality is garbage. Similar to so many other people who share my frustrating experience, Julie kept giving me the run around and blaming COVID. Technically it's my fault because I didn't do my research beforehand; but, I've learned the hard way so you don't have to. Do not buy from this company. Buy off of Amazon, or even better, your local supplier.

Don't buy anything from them I ordered different kind of stuff from their webpage in JANUARY, and here in May I am still missing two of the items. Every time I contact them, they come up with bad excuses - and I still haven't received anything. I wish that I checked out Trustpilot before purchasing from them. Would definitely not recommend.