Both Jons were quite helpful Both Jons were quite helpful. I spoke with Jon Lacoste at an expo, and the scopes sounded and looked like they were high quality. I did some homework after the expo and read only high marks for the Toric UHD scopes, as well as exceptional service from Tract. So, I made the purchase.

Personalized support for an order Personalized support for an ordering related question, they made it very easy and went above and beyond. Very much appreciate the quality service, along with a quality product.

Customer Service I was not happy with the scope I had on my Begara B14R, not being able to get it to sit far enough back to make it comfortable to shoot. I decided to buy a better scope I started to research different scope brands and came across the Tract models which had very good reviews. It was difficult to find the exact measurement on some of the different scope brands, including Tract. Late last Saturday afternoon I noticed the Tract website had a chat function so I asked a question on measurements not expecting a reply until Monday. I was surprised when I got a very fast reply from Jon and my questions were answered! I again used the chat function on Sunday morning asking if I ordered today when would it ship, answer from Jon came back "tomorrow". Ordered it and it was shipped when stated! Great customer service!!

You get to talk directly to a… You get to talk directly to a knowledgeable person with any questions to make sure that you are making the correct decision with your purchase.

Customer service was beyond excellent Customer service was excellent. Jon went above and beyond to help me from beginning to end. I sure wish every purchasing experience was like this one. They have earned a lifetime customer.