The batten kill spool looks like the… The batten kill spool looks like the battenkill reel with the picture. So I basically bought an overpriced spool when I thought I was getting a good deal on a reel. Misleading advertising

Questionable customer service Received email that said order had shipped and provided USPS tracking number. However, when using the tracking number USPS showed that they had not received the package. This went on for about a week. I emailed the shop to see what the problem was, since I paid for shipping. Shop replied that they had been short one item and they had just received it and order would be shipped the next day. A simple email stating that the order was delayed would have been very customer friendly. Unfortunately, the fly shop completely failed in this regard. I do not think I will order from them again.

Frog Hair tippet Ed’s made a mistake, contacted me promptly, rectified said mistake and the items arrived in short order. Nice to do business with.

Great customer service experience! Great customer service experience!. Had a self created order problem, called and was able to resolve this issue quickly and very late in the work day. Great prices, often better than the items' original manufacturer prices... so glad to have found Ed's Thanks again!

Great site, fast shipping I was an online customer looking for an additional Nor-vise bobbin and the 10-pack of spare bobbin spools. I had received a Nor-vise bobbin kit for Christmas. The website was well laid out, products in stock, and super fast order fulfillment/shipping. Excellent communication along the way. What more can you ask for? Very happy customer.