The shop is amazing but the community (fans) are horrible The shop is amazing. The workers, support service are very kind, friendly and generous and feel like your family or a friend and that you're like a part of them. If you've received an item with an issue you can always contact them about it and they'll try to find a solution for you and you can always ask them about anything. The only thing sometimes is sad that they don't warn about some things that they've changed. For example, you see a plush you want to buy and expect it to be exactly like on the photo but it came with a different fabric or anything bc they just changed it. So you need to be very observant when ordering something. And sometimes I wish they hadn't changed anything at all and everything was stable. Because the very first and old batches were the best. All the rest is just perfect 🥰 But the community (fans) is just horrible and I'm not exaggerating. Most people are ungrateful, evil, cynical, hypocritical, ready to literally bite out anyone's throat and destroy if something goes wrong the way they like. They can't pass by and ignore it. They can call their friends and harass you, on any site of the store. In discord, it's generally a separate story, many people have already left from there because of all this. And there are a lot of people sucking up. I can't imagine how the poor store handles all of them, but I suspect that it doesn't even know about most of what's going on on the server. The community is toxic. So be careful. Better to not interact with anyone and if you want to ask anything - go straight to support service and ask the official employees.

Trustworthy and good quality. I have bought 4 Plushies through PlushShop and each of them are exactly like the picture (and some of them are better in person!) and plan to buy more! All the plushies are great quality and if you get the gift packaging like I did; you can tell they definitely packed it with care. Customer service is amazing and the only time I had to contact them (for a small delay, nothing serious) they were very courteous and quick to answer to solve the issue. I have even bought other merch from this site with no issue.

Fast delivery and the product of item… Fast delivery and the product of item just perfect including the free gift as well. Hopefully they made Xinyan next.

i love plushshop! ♡ i love plushshop! i’ve ordered from them well over 15 times, and i’ve been extremely satisfied with their service every time. customer support is responsive, and they care about improving their business. they were even quick to help me when one of my packages was lost by the postal service. i highly recommend their shop!

wandermeow coming home!! wandermeow has came home! took awhile but due to how I ordered him during the holidays that’s why it took him longer then it’s estimated, he’s so fluffy and way bigger then expected love him so much thank you plushshop! (I also got a kazuha tote bag!)