BookBaby.com exceeded expectations in… BookBaby.com exceeded expectations in customer service, delivery, and general look of the book that we ordered. This was a relatively slim book of art for a high school program, but it was the first time we tried it, and it was a rush order. I was very worried there would be production problems or delays -- there were none. All of my emails were returned within a day and there were no problems. The item was shipped to us early and exactly what we asked for, and as proofed using the websites automated system. I am instructing the next year's class to do it exactly the same.

Friendly and Courteous Employees I found the cost a little steep, but have used Bookbaby in the past and found otherwise they met all other expectations. The friendliness of customer service is a drawing card to want to continue to do business with this company. I know I needed to do more advertising to sell my latest book, "Stepping Stones to a Brighter Future, and trust through their professionalism my goal will be met.

Above and beyond! BookBaby has gone above and beyond to help me weave through the daunting process of self-publishing, thank you! They answer every phone call and answer every email. Every member of their staff that I have talked to has been knowledgeable, prompt, and kind. I cannot wait for my books to be released! LoLisa Marie Monroe

Need better support… The instructions on preparing the book were wrong, and after all was said and done, they printed it incorrectly—the 50 pages twice.

Very good service Very good customer service. Helped me in making sure that my book comes out perfect. Once I received my book, I was satisfied with the outcome.