BookBaby.com exceeded expectations in… BookBaby.com exceeded expectations in customer service, delivery, and general look of the book that we ordered. This was a relatively slim book of art for a high school program, but it was the first time we tried it, and it was a rush order. I was very worried there would be production problems or delays -- there were none. All of my emails were returned within a day and there were no problems. The item was shipped to us early and exactly what we asked for, and as proofed using the websites automated system. I am instructing the next year's class to do it exactly the same.

The quality of work was exceptional and… The quality of work was exceptional and every interaction whether it was via email or phone was met with prompt reponses and helpful guidance.

Above and beyond! BookBaby has gone above and beyond to help me weave through the daunting process of self-publishing, thank you! They answer every phone call and answer every email. Every member of their staff that I have talked to has been knowledgeable, prompt, and kind. I cannot wait for my books to be released! LoLisa Marie Monroe

Very good service Very good customer service. Helped me in making sure that my book comes out perfect. Once I received my book, I was satisfied with the outcome.

Easy First Time Experience BookBaby has easy to follow guides and was available when needed. For me, this was a first experience. I was never treated poorly or pressured, and they babied my way through the editing process. Things that could be improved is not much. In editing care should be given to not edit Holy Bible scripture in any way unless it is fully inconsistent with the Holy Bible version used. Also, a person converting their manuscript from another word processor such as WordPerfect to Word should be warned that tables, indents, apostrophes and oddball things like that should be double checked, because it may not convert properly. Overall, you folks did a lot better than I did. You were the professionals, and I was the peon. dp