BookBaby.com exceeded expectations in… BookBaby.com exceeded expectations in customer service, delivery, and general look of the book that we ordered. This was a relatively slim book of art for a high school program, but it was the first time we tried it, and it was a rush order. I was very worried there would be production problems or delays -- there were none. All of my emails were returned within a day and there were no problems. The item was shipped to us early and exactly what we asked for, and as proofed using the websites automated system. I am instructing the next year's class to do it exactly the same.

all ways it is a great experience all ways it is a great experience, fast, quality, and the support team is amazing

Easy First Time Experience BookBaby has easy to follow guides and was available when needed. For me, this was a first experience. I was never treated poorly or pressured, and they babied my way through the editing process. Things that could be improved is not much. In editing care should be given to not edit Holy Bible scripture in any way unless it is fully inconsistent with the Holy Bible version used. Also, a person converting their manuscript from another word processor such as WordPerfect to Word should be warned that tables, indents, apostrophes and oddball things like that should be double checked, because it may not convert properly. Overall, you folks did a lot better than I did. You were the professionals, and I was the peon. dp

It shouldn't have been so difficult I bought the package for eBook preparation and marketing, and everything got carried out at the end. The meta-data synthesis was more polished than I could have prepared it myself, and I certainly appreciate that. What was not available to me (as someone who looks back to see his sixtieth year) was a "You're signed on now, let us tell you about each step that is ahead prior to your book getting published and sent out." There were many steps along the way that needed guiding, and me doing that by emails with time-difference delays between AZ and New England as well as weekend delays could have been avoided it BookBaby had put together a "user-guide." Having MANY links to many steps really doesn't work for a novice writer; I didn't even know where to look for those, and there's a straightforward process from first-steps to the end if you'd just have someone describe it step-by-step.

Friendly and Courteous Employees I found the cost a little steep, but have used Bookbaby in the past and found otherwise they met all other expectations. The friendliness of customer service is a drawing card to want to continue to do business with this company. I know I needed to do more advertising to sell my latest book, "Stepping Stones to a Brighter Future, and trust through their professionalism my goal will be met.