The Old Rock 'n' Roll Queen
GBMy experience with CD Baby has been perfect My experience with CD Baby has been perfect. I made a couple of "mistakes" in setting up my account and there was no negative vibe whatsoever. My emails were addressed, answered promptly and the issue resolved. The Hearnow page is beautiful and easy to edit just the way you would want it. The dash board is very precise too, this is well thought out and one more thing........ it is not a requirement that you have a mobile phone to have an account which I find refreshing. Seems to me CD Baby's only requirement is to simply love music.
Jonathan Heck
GBWhen you don't know what you don't know CD Baby has really streamlined the process of getting music from sketch to released. Given this process entails many steps that would have been entire businesses in the past, this is remarkable. The support videos are excellent - exactly the type of hand holding I needed by first time. And the options available after that help illuminate all the things I did not know I needed.
Johnson Cobb
GBEff CD Baby My experience with CD baby was so infuriating. I've been trying to put out a project for more than a month. They kept messing it up and telling me to edit the project, which couldn't be edited. I reached out more than 10 times, submitted tickets, sent emails, I can't get in touch with them. There is no customer service line and I'm going to have to use a different distributor. I'm so angry it's been such a struggle - I hate them please don't use CD baby they suck.
Bo young Kwon
AUMy music suddenly got removed from all… My music suddenly got removed from all social media sites like YouTube and Meta without any explanation and they have been zero help. They have been replying with the same automated reply email that has nothing to do with my music and not answering any of my questions. My music was 100% original composition on solo piano. I am considering removing all my music from CDBaby and look for a new distributor. Any recommendations?
Chris
GBCustomer Service was/is fantastic Customer Service was/is fantastic. Caring, attentive beyond helpful. Product design was a great partner artistically and very patient. Total package is 100% gold star. I'll be back again. Chris Plunkett