When you don't know what you don't know CD Baby has really streamlined the process of getting music from sketch to released. Given this process entails many steps that would have been entire businesses in the past, this is remarkable. The support videos are excellent - exactly the type of hand holding I needed by first time. And the options available after that help illuminate all the things I did not know I needed.

My music suddenly got removed from all… My music suddenly got removed from all social media sites like YouTube and Meta without any explanation and they have been zero help. They have been replying with the same automated reply email that has nothing to do with my music and not answering any of my questions. My music was 100% original composition on solo piano. I am considering removing all my music from CDBaby and look for a new distributor. Any recommendations?

Customer Service was/is fantastic Customer Service was/is fantastic. Caring, attentive beyond helpful. Product design was a great partner artistically and very patient. Total package is 100% gold star. I'll be back again. Chris Plunkett

CDBaby used to be good when you could… CDBaby used to be good when you could reach a live person, but like so many of these online companies they are all about getting your money and letting bots do the work. Well, the bots cannot fix the issue I am having and I have found absolutely no way to get a person to help even by email so I am stuck while they collect millions and I get trickles of pennies per song. I just released more music, paid for all of their services and they are failing to live up to what they say they can do like create a YouTube Artist Channel. If a customer has an issue and there is a glitch and you've already paid them as your distributor you are screwed. I am beyond frustrated right now with the ghosting. Since they refuse to make a way to fulfill their proclaimed services there should be a class action lawsuit against them. I hate to write this, but you know there needs to be accountability with these greedy online bot wielding ghosting companies!

My experience with CD Baby has been perfect My experience with CD Baby has been perfect. I made a couple of "mistakes" in setting up my account and there was no negative vibe whatsoever. My emails were addressed, answered promptly and the issue resolved. The Hearnow page is beautiful and easy to edit just the way you would want it. The dash board is very precise too, this is well thought out and one more thing........ it is not a requirement that you have a mobile phone to have an account which I find refreshing. Seems to me CD Baby's only requirement is to simply love music.