Not allowed to exchange unworn Christmas gift. Very disappointed in the quality of customer service. I ordered a jacket for my son for Christmas. Could not track package due to never receiving tracking number. Reached out to customer service via email who was not really helpful on when package would be received just verified, they received my order. That was not my questions I wanted to know how to track my package and if it would be received by Christmas due to ordering early December. Long story short my son did not like the jacket but saw one on website for the same exact price who wanted to exchange for. Only for me to be told by the same customer service rep Blaire that the jacket can only be exchanged for a different size. Although nice products I will not order from this website again. Who wants to be stuck with a product you're not going to wear?

Just ordered for cyber Monday Just ordered for cyber Monday. Love the inventory and excited to see them in person soon. A buddy has ordered before so I know they are safe and legit. I will say the promo code not being combined with any website deals wasn't very clear and the live chat was inconsistent on getting responses. That being said, it all worked out and I'll keep using them

FALSE ADVERTISEMENTS FALSE ADVERTISEMENTS! They stated that their wool product is really soft and will keep you warm but their sweaters are so thin and slightly see through. HORRIBLE material. Do not be fooled into buying their “soft wool” items.

So far so good So far so good, all the positive reviews make me feel hopeful but I am a little worried about the sizes of my purchase. The leggings specifically I assume are stretchy. There were some reviews online (pictures) that made me think the large would be too big for my girlfriend despite the size charts, so I ordered a size down. Will update with pics once received. I left the company a tip in my checkout section hoping that IF I need needed to exchange the sizes they would be willing. Fingers Crossed!

I loved that the site was easy to navigate I loved that my cart and wishlist was saved automatically without making me create an account first and had it saved every time I came back. With so many options it was nice when I came back to see my narrowed down options. The positive experience made me want to get more and return to the site to keep supporting the business!