Kroot Hunting Pack Box Order I ordered the Kroot hunting pack box from them. It’s over 3 weeks later than the advertised delivery date and I still haven't received it. When I asked about starting a refund process as my package is obviously lost. I was told that "It is not part of our policy to refund solely because packages are delayed though as that’s the fault of the carrier and not us." and I would not receive a refund or be sent a replacement until "Once we have confirmation that the package is lost from the usps or returned to sender". As I mentioned the item is three weeks late and there hasn't been any updates on starting a refund process or even sending another Kroot box, despite me asking multiple times. It seems likely I will not receive any refund of any kind and that I'm just out $187. I will never use their service again. They have poor customer service and there is no guarantee you will even receive what your ordered.

Easily the best US based retailer Easily the best US based retailer for Warhammer! Super good to work with, and got my order fast! These discounts will make it a lot easier to enjoy this hobby then buying directly from GW!

All Around Great Experience Packaging on the items I ordered was fantastic. The care put into ensuring that everything I ordered, from paints to minis, arrived safely was greatly appreciated. Perhaps even more importantly than the quality of their shipping practices is the quality of their customer service. I had, what I would refer to as a “miscellaneous question,” and I got an extremely quick, thorough, response. I will continue shopping at Wargame Portal, they’ve given me plenty reason to come back.

Amazing Communication The customer service here is the best I’ve seen in the business. I’ve placed 3 orders here, and each time they sent me a personalized email to confirm the order and explain the status. If I replied to that email they always got back to me very quickly (under half an hour!), and had some fun things to say on top of just their clarification. Their special order program is fantastic too.

Great First Purchase I bought some in-stock paint after seeing Wargame Portal affiliated with two different YouTube creators I follow, and I was very pleased with the result. I will definitely be back for dice and models.