I was sold a 6 month subscription for a… I was sold a 6 month subscription for a game that retired 2 years ago...so I received the first 3 boxes but the company can't provide me with the 4th box because the supplier doesn't have it anymore...so I can't solve the 6 part game..which means the mystery is useless to me. The website for hints and clues doesn't exist anymore either they sold me a 6 month subscription fully aware that they couldn't fulfill their commitment. I'm appalled they did this.

Fun for a date night! Fun for a date night! Puzzles/codes were cool, figuring out timeline is interesting and can be challenging. The first season was great and well written. The second season we did was boring and uninteresting. The third season was great until the very last box, which felt rushed and pulled tiny details from things that didn’t matter 4 months prior, and we were expected to tie them together. We had to use the hints/reveals and even then felt frustrated that the minor details came out of nowhere and didn’t make a ton of sense.

Love love love Love love love! Being a mom of two (and one of those being a small toddler), I don’t have much time for hobbies or time for myself but this subscription allows me to spend a couple hours after everyone goes to bed to focus on something that I find interesting, without the interruption of other people. I am a problem solver at my core and this is something that really gets me interested and focused - three hours can go by like 15 minutes!

Ruined Trust in the Company I have been playing this game for years and loved it. Lately, not so much. I've been charged and no box has been received, I sent messages that went week+ with no answer, and when I got an answer, some weird run around. Finally, after months of this, got them to say they are doing away with their subscription plan and going with the single box games. So between their lack of communication, missing 2 boxes, and the issues I have seen from others, this company has lost my trust.

Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.