Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.

So much fun So much fun! Definitely engaging and immersive and in my opinion, worth the price! Only thing keeping me from a 5 star review is that they use DHL which never arrives on time and sends me a 'delayed' message literally every package and that I feel like the first season I did needed flushed out. But definitely an A+ experience! Can't wait for the next season!

NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.

Hunt a Killer is AMAZING, you won't regret it! I can't believe I have not come across Hunt A Killer sooner, but I'm glad I finally did! Every single one of their boxes, whether it be a premium where you get everything in one box or a season with multiple episodes/boxes to solve, are incredibly well thought out, detailed and very entertaining. And there are even real items you can actually touch! All the boxes I have done have been amazing (and I've done a lot), you will not find a bad story.

Love love love Love love love! Being a mom of two (and one of those being a small toddler), I don’t have much time for hobbies or time for myself but this subscription allows me to spend a couple hours after everyone goes to bed to focus on something that I find interesting, without the interruption of other people. I am a problem solver at my core and this is something that really gets me interested and focused - three hours can go by like 15 minutes!