NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.

Hunt a Killer is a great way to get… Hunt a Killer is a great way to get your family or friends together for a fun night or nights. My family and I had a blast deciphering clues to uncover new evidence to get us closed to solving the mystery. We could not wait to get the next box to keep going. In fact as soon as we completed the objective for the current box we immediately asked for the next one to get it sooner. I would recommend this to anyone looking for a new and exciting activity to help bringing family and friends together for something fun to do.

Perfectly Challenging Such a fun way to engage actively in something for those that want to "do something" and feel accomplished, but don't necessarily want to get out of the house. Just the right level of challenging to keep you interested, and feel satisfied when you solve something! Found ourselves really getting into the story and the various characters, thanks to the vivid details picked up along the way through various pieces of evidence and trinkets!

Exceeds expectations. Hunt A Killer is an excellent subscription service for the crime solving fan. The realistic pieces of 'evidence,' including online links and great storytelling exceeds expectation. I've had questions that are promptly answered by a real, live person. The only drawback is that they use DHL for shipping at times and my box doesn't arrive on time. We did 3 mysteries and they were fantastic!

Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.