NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.

Change in Ownership - VERY BAD Customer Service!!! We have enjoyed the Hunt A Killer subscription service for 3 years (6 6-month subscription box sets). We initially purchased it as a gift for our daughter, who is now at college. As a result, for the last year, we saved each monthly box until we'd received all 6 boxes, which coincided with when our daughter was home from school. We did this with the boxes that were sent from July through December of 2023. Imagine our surprise and disappointment when we opened Box 1 and it was the exact same story as the one we just completed!!! I emailed customer service and received responses that apologized, but they couldn't refund the last subscription because of the length of time that passed - and then I received an email explaining that they were under new ownership. So essentially, customer service took a major back seat during this transition - which would explain why a duplicate subscription was even sent in the first place. We thoroughly enjoyed these games over the 2 1/2 years we played them, but the duplicate shipment and lack of customer service has left a very bad taste in our mouth and we will never purchase anything from this company again, nor will we recommend it to anyone.

Hunt a Killer is AMAZING, you won't regret it! I can't believe I have not come across Hunt A Killer sooner, but I'm glad I finally did! Every single one of their boxes, whether it be a premium where you get everything in one box or a season with multiple episodes/boxes to solve, are incredibly well thought out, detailed and very entertaining. And there are even real items you can actually touch! All the boxes I have done have been amazing (and I've done a lot), you will not find a bad story.

Challenging Fun for all This is a great subscription box. The cases draw you in and make you feel like you are really a part of the environment. The goals for each box are balanced well enough to offer a challenge to all players, but yet also allow all players to feel comfortable playing. Something else I like about it is, I do these boxes with my 13yr old and it is teaching him to slow down, pay attention to all of the details and make educated decisions once the facts are laid out in front of him.

Incredible activity - detailed and fun! These boxes are very involved, detailed, and brain puzzling. Allows for some creative thought and makes a tremendous amount of fun with combined efforts from friends and family. I have purchased 3 seasons of boxes from hunt a killer and all of them have been incredibly fun! It has become a frequent weekend activity for our friends in my home and we look forward to seeing new boxes and solving more mysteries!