Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.

An engaging, community building journey An incredible community building experience! We anticipated the arrival of every episode and our family cleared their schedule to participate. The best part is everybody was engaged and contributed! The interface was very intuitive and lightening fast responsive. The story drew us in. Each box took us about 2-3 hours working together to unravel. And, as we solved our first case our family ask, what’s our next case?

A great gift! I received the Mallory Rock season as a gift, and I really enjoyed it. I tried to play with my partner but he refused to download the app to look at the digital evidence, so I continued as a solo endeavor — which I preferred. The cyphers are really fun. I love how you can expedite your next installment if you finish a box early in the month. I plan on playing more seasons in the future, so it would be really cool if HAK had an option to return/recycle some of the physical clues after solving to restock their inventory and avoid becoming clutter in your house. (If they did offer that, I’d probably still want to keep some of the cooler evidence items.)

Exceeds expectations. Hunt A Killer is an excellent subscription service for the crime solving fan. The realistic pieces of 'evidence,' including online links and great storytelling exceeds expectation. I've had questions that are promptly answered by a real, live person. The only drawback is that they use DHL for shipping at times and my box doesn't arrive on time. We did 3 mysteries and they were fantastic!

Love love love Love love love! Being a mom of two (and one of those being a small toddler), I don’t have much time for hobbies or time for myself but this subscription allows me to spend a couple hours after everyone goes to bed to focus on something that I find interesting, without the interruption of other people. I am a problem solver at my core and this is something that really gets me interested and focused - three hours can go by like 15 minutes!