Hunt a Killer is AMAZING, you won't regret it! I can't believe I have not come across Hunt A Killer sooner, but I'm glad I finally did! Every single one of their boxes, whether it be a premium where you get everything in one box or a season with multiple episodes/boxes to solve, are incredibly well thought out, detailed and very entertaining. And there are even real items you can actually touch! All the boxes I have done have been amazing (and I've done a lot), you will not find a bad story.

NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.

Perfectly Challenging Such a fun way to engage actively in something for those that want to "do something" and feel accomplished, but don't necessarily want to get out of the house. Just the right level of challenging to keep you interested, and feel satisfied when you solve something! Found ourselves really getting into the story and the various characters, thanks to the vivid details picked up along the way through various pieces of evidence and trinkets!

Challenging Fun for all This is a great subscription box. The cases draw you in and make you feel like you are really a part of the environment. The goals for each box are balanced well enough to offer a challenge to all players, but yet also allow all players to feel comfortable playing. Something else I like about it is, I do these boxes with my 13yr old and it is teaching him to slow down, pay attention to all of the details and make educated decisions once the facts are laid out in front of him.

Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.