Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.

Perfectly Challenging Such a fun way to engage actively in something for those that want to "do something" and feel accomplished, but don't necessarily want to get out of the house. Just the right level of challenging to keep you interested, and feel satisfied when you solve something! Found ourselves really getting into the story and the various characters, thanks to the vivid details picked up along the way through various pieces of evidence and trinkets!

Challenging Fun for all This is a great subscription box. The cases draw you in and make you feel like you are really a part of the environment. The goals for each box are balanced well enough to offer a challenge to all players, but yet also allow all players to feel comfortable playing. Something else I like about it is, I do these boxes with my 13yr old and it is teaching him to slow down, pay attention to all of the details and make educated decisions once the facts are laid out in front of him.

Hunt a Killer is a great way to get… Hunt a Killer is a great way to get your family or friends together for a fun night or nights. My family and I had a blast deciphering clues to uncover new evidence to get us closed to solving the mystery. We could not wait to get the next box to keep going. In fact as soon as we completed the objective for the current box we immediately asked for the next one to get it sooner. I would recommend this to anyone looking for a new and exciting activity to help bringing family and friends together for something fun to do.

Ruined Trust in the Company I have been playing this game for years and loved it. Lately, not so much. I've been charged and no box has been received, I sent messages that went week+ with no answer, and when I got an answer, some weird run around. Finally, after months of this, got them to say they are doing away with their subscription plan and going with the single box games. So between their lack of communication, missing 2 boxes, and the issues I have seen from others, this company has lost my trust.