Customer service is nonexistent I purchased a gift card-granted it got lost in our house, so it was a long time ago. But, when I tried to redeem it on the website, it wouldn't work, so I emailed asking if there was anything I could do, or if it wasn't valid any longer. That was on September 13th, and the only response I've gotten was an automated message saying they're 'a few days behind'. It's October 11th. I would have completely understood if they said it had been too long and the care was no longer redeemable, but the complete refusal to provide customer service is an interesting choice.

A great gift! I received the Mallory Rock season as a gift, and I really enjoyed it. I tried to play with my partner but he refused to download the app to look at the digital evidence, so I continued as a solo endeavor — which I preferred. The cyphers are really fun. I love how you can expedite your next installment if you finish a box early in the month. I plan on playing more seasons in the future, so it would be really cool if HAK had an option to return/recycle some of the physical clues after solving to restock their inventory and avoid becoming clutter in your house. (If they did offer that, I’d probably still want to keep some of the cooler evidence items.)

Fun for a date night! Fun for a date night! Puzzles/codes were cool, figuring out timeline is interesting and can be challenging. The first season was great and well written. The second season we did was boring and uninteresting. The third season was great until the very last box, which felt rushed and pulled tiny details from things that didn’t matter 4 months prior, and we were expected to tie them together. We had to use the hints/reveals and even then felt frustrated that the minor details came out of nowhere and didn’t make a ton of sense.

Incredible activity - detailed and fun! These boxes are very involved, detailed, and brain puzzling. Allows for some creative thought and makes a tremendous amount of fun with combined efforts from friends and family. I have purchased 3 seasons of boxes from hunt a killer and all of them have been incredibly fun! It has become a frequent weekend activity for our friends in my home and we look forward to seeing new boxes and solving more mysteries!

NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.