After 99 years of searching, parents are found! I chose Legacy Tree to help my 99 year old mother trace her biological parents. Without a father’s name on her birth certificate and a very common mother’s name, we knew this was probably hopeless, but this was our last chance. The waiting was painful, but we received regular updates and progress reports and could not have dreamt that by the end of the process we would know the names of both parents and contact details for living relatives. This has probably been the most exciting discovery of my life and I have loved taking Mum to visit her father’s grave and to establish contact with a direct cousin of hers. All this, six months before her 100th birthday. What a birthday present!

BEWARE Legacy Tree offers no- zip- zero… BEWARE Legacy Tree offers no- zip- zero guarantee on what they might find, or not, in their research. I paid $3,000 for the starter engagement and gave them the names of my great grandparents and where they were born, Scotland and Ireland. They took the $3,000, made we wait 6 months and found no additional ancestors or information. They are completely unapologetic about the results. They state that the fee is for ‘hours not results’. Deborah Reitz

I tried to do research myself with what… I tried to do research myself with what info I had, but kept hitting a brick wall. I had a great life with my adoptive family and really had no desire to look for my birth family. Most of my adopted family is either deceased or out of touch. I recently lost my wife of 46 years left me with with no reason to go on. So I decided to search for my birth family as a reason to get up in the morning. Your folks found six half siblings and a first cousin still living. I emailed them all and have only gotten a response from my cousin. Even if I don't get a response from my half brothers and sisters, it was worth the journey. The folks who did the research efficient, knowledgeable, friendly and compassionate. I was very lucky to have been connected to Legacy Tree and you all remain in my thoughts.

A very satisfactory outcome The team and my researcher (Carolyn and Sarah), communicated in a timely manner and explained their search strategies and the data as we went along. I could always ask questions and they guided me in doing some of the research myself as most of the archive searches had to be carried out in German. This saved me money and I learned a lot during the process. I got all the data I needed to make the link with information from my cousin and against the odds managed to identify my biological father. I am so relieved I know where I come from.

I would not recommend LegacyTree I would not recommend LegacyTree. They failed to deliver any output on one of my objectives because they had used all the allotted project time. Without consulting me they made a bad prioritisation decision to limit data collection to a period far too short to cover the years relevant to this objective. To compound the problem they refused to acknowledge this error and do anything to rectify the issue. For the benefit of Trustpilot readers and to avoid any doubt my additional comments below respond to LegacyTree’s reply to my initial post. I contacted my Project Manager and LegacyTree management as soon as I became aware of the problem and well before my initial Trustpilot post. On my project LegacyTree’s statement, “If they run into issues they communicate with you about what you’d like to do.”, is incorrect. They never did this. The first I knew there was a problem was when I received the final report.