Great Customer Service There were issues with my order, but Dragon Novelties did right by me. I would definitely purchase from them again.

Don't preorder from this company I pre-ordered a nendroid back in March from this company. The nendroid released, after a month of waiting for it to arrive I sent a message to the site staff. They replied back saying they were waiting for the shipment to come in. A few months have passed. I went on their site to find that they had canceled my preorder and didn't bother to email me to let me know it was canceled. Or, tell me why they canceled my preorder. Thanks for nothing. Now I'll have to go look for the nendroid on ebay.

Order got canceled Order got canceled. No reason why. Just canceled. Only to edit because I can not reply to your reply. There was no 3 emails or any means of contacting me. I placed the order on 3/14/2022 at 11:33 am. Then received a “refund notification” email on 3/14/2022 at 11:39 just stating that my order had been refunded. No explanation just that it was refunded to me and canceled. I even contacted credit card company to see if it was on my end that something didn’t go through. If I could post the screenshots of the emails and timelines I would. Have a great day.

unpleasant communication I'm going to state for the record,I do know there's delays, I work in distribution so I'm aware of such. I do however have a problem with this store and it's communication. Employees are disrespectful, smart asses, rude..just for me asking what was the progress of my preorder since they never seem to send out any updates on delays ....it started out good. I mean Sebastian called me about a description error on Shopify but after that....just down hill...hopefully can get my model soon since it was suppose to be here in Q1 it's nearly Q2 and still nothing;holding on..but I mean...they even charged me 225 and then secretly dropped the price to 197 for the preorder.. anyways after hopefully receiving model, I will be shopping somewhere else

Misleading pictures and Description Order description showed 5 items but only 1 was delivered. They are trying yo Scam by showing wrong pictures and misleading item description