Poor customer Service I was never informed that this was a drop-ship from somewhere else. 9 days after paying and ordering, I got the wrong gorilla pool pad. I immediately called, after a couple of uhs!, gosh-I don't know, duh!, finally Brandon sent me a return label. I emailed and asked if he was going to speed up the second delivery, his reply" I'll see what I can do".and my second email was answered "Will do are (sic) best for you Ed Thank you, Brandon But, you guess it, 9 more days before receiving the replacement order. Emailed and told Brandon I was going to leave negative feedback--his reply--"sorry you feel that way, thanks for your business". I will never shop Swimtownpools again and plan on telling everyone I know of my experience.

Spa Delights. I needed a new filter for my spa and was not pleased with other suppliers that advertised one brand and sent you a cheaper brand. In fact, I was at the final stage of payment on another website, when I double checked the model # and brand of the filter and lo and behold it was not the brand they originally said it was, so I never completed the sale. I tried to call their 800#, but only a recording. Just the opposite for SwimTownPools. I called immediately when I found them to be the next company on the web that had the filter I needed and they were very helpful and assured me that the brand Unicel is going to be the one I get. I received the product in a timely fashion and will definitely buy from this company again.

Pleasure to Deal With These folks are a pleasure to deal with as they are helpful and knowledgeable and really do care about satisfying the customer. I'll be shopping here again!

Excellent service When looking for a skimmer that no one OFFline carried, we found Swimtownpools.com. There price was the best of any ONline store. It was simple to order and came within 4 business days. This is a part we end up having to buy every year and I will only shop with them in the future. I have absolutely nothing wrong to say about Swimtownpools.

they were easy and helpful got my coverr quickly but it wasn't totally put together correctly. some missing parts