Bravo Melissa Clifford! Even though I didn’t directly speak to the support specialist that was helping, I felt like it! She was very attentive and helped me along every step. Customer care and concern is top notch. Thanks Melissa Clifford, you are an asset to the company you work with.

ITS HAS NOT BEEN RESOVLE AND I WILL NOT… ITS HAS NOT BEEN RESOVLE AND I WILL NOT EVER BUY HYPER TOUGH BECAUSE THEY DONT STAND BEHIND THEIR PRODUCT. I WILL GO TO THE COMPANY WHERE I BROUGHT IT AND I WILL NOT GO THROUGH THE WARRANTY VALET AGAIN

Everything was perfect from first… Everything was perfect from first contact to final contact. Couldn’t believe how precise their operation was in dealing with me!

Roller Coaster with positive finish My experience was up and down, finishing on an up note. Just having to make a warranty claim is unpleasant in the first place, and then when I realized that I couldn't make a warranty claim directly to Best Buy on this Insignia product, which is a Best Buy brand, that was a downer too. Then, while Warranty Valet agreed to submit it for me, they said they would submit it faster if I paid them a monthly fee, the size of which is based on the number of items I wanted covered. When I declined to do so, they said that then my warranty claim would be at the end of the line. I told them that if it takes too long, I will take that into account in ever buying an Insignia product again. In the end, though, only a few days passed until I heard from Best Buy that I should bring in the Insignia product (a malfunctioning shredder). And Best Buy agreed to replace the shredder. So in the end I'm satisfied with Warranty Valet. I would advise anyone, however to decline to pay for their service. It does not appear to be necessary.

Excellent service and quick turnaround Excellent service and quick turnaround! I received my replacement for my Fitbit in a day. Very impressive and Melissa was very kind, helpful and knowledgeable. Definitely using this company for all my warranty needs.