Fadi
AEI love it! I truly recommend purchasing from this company, Donna from customer service was extremely great and responded to every one of my emails. The item even arrived a day earlier than expected and it’s just as what I ordered with all the certificates of authentication with it, packed well and not a single scratch. Thank you so much!
Curtis Walter
GBMatthew saved the day! Would be five stars if it wasn't for the item. However, Matthew helped me so much to sort out the problem, even making calls I couldn't make; being in the UK, not the U.S. We need more people who are willing to go out of their way to provide fantastic customer service. Have a cold one on me, Matthew!
Mrs Lisabeth Miller
GBTyler the super hero!! First off, I would like to state that my order started off a complete and utter dropping of the ball several times mess. Seriously, I had gone from irritated, total anger then sullen acceptance. In comes Tyler! He never over promised to get me off his back, accepted every call and email in stride even when I was super angry and got me answers. Even if it wasn’t immediately, they were had in short order. I was truly ready to hang my hat up throw it in and would of if not for him. I wish I could give 20 stars how he went above and beyond. You truly have an impressive employee! Very professional and hands on. Tyler definitely deserves a raise and promotion! Or at least teaching his leadership and customer service skills to others on your team!! Great job Tyler for saving me and making a super bad situation 100% better!!
Robbie Vander Ghinste
PTI had issues with getting my item… I had issues with getting my item cleared from customs. Sent a mail and Matthew replied me almost instantly with the correct info I needed. He’s been super helpful in this progress and I thank him a lot for it!
Ben D.
GBI've bought two items on this site so… I've bought two items on this site so far, and both experiences were great. Simple, fast, and well-run. And when I faced a delay, Cristin's help was invaluable: it had taken longer than 5 business days to process the order but within a few hours of me sending a follow-up email, I got a tracking number and a message from Cristin saying the item had shipped. And it arrived in perfect condition exactly when she said it would.