Amazing Customer Service, and Unrivaled Product I recently ordered one of the newer custom color miniatures from HeroForge and the mini itself does not dissapoint. Each color was vivid, and even small details (like face paint, and earring color) were crisp. During the order fufillment process, one of the renders looked odd, and out of place. When I brought up the concern, the CS team got back to me in record time and assured that everything would be correct or they'd refund me. Lo and behold, it was as great (and more) as they said. Definitely recommend, and will definitely order from again.

Replacement figure shipped broken! [Edited] After a couple of tries, I changed the configuration of the figurine and an intact one arrived. I think that the hammer has a structural issue so needs to be re-engineered. I received the replacement figure today for one that was broken in transit and am absolutely flabbergasted. After one month of eager waiting, the figure was SHIPPED broken. Unlike the original, the broken portion of the weapon wasn't even in the package indicating that it was broken during fabrication or packing. Whoever put it in the package broke it and decided it was a good idea to ship it broken. I am very, very disappointed. When can I receive the intact figure that I paid for?

Ordered eight figures, got four instead Ordered eight figures six weeks ahead of Christmas for my group as presents, they instead sent 4 and now said the other 4 will be shipped after Christmas, Great job Hero forge.

Great customer service I got a figure printed and there was a small print error which if you know 3D printing, happens from time to time. I was outside the 10 day policy for reporting issues for a reprint by months. They still promptly responded to me about the issue and are sending me a free replacement as a one time acception. Now that I know about the 10 day policy I will check each figure more thoroughly right when I get it, but I'm appreciative of them helping me out + their custom products are great.

I am beyond disappointed I am beyond disappointed in the miniature we received. I ordered it for my husband’s birthday as a gift, at the very beginning of August and it didn’t ship until the day before his birthday (the 24th). When we finally received it, it looked NOTHING like the one I designed. But I’m surprised I could even tell with how tiny the thing is. $50 for a piece of plastic trash.