Not shipped after 1 week Since ordered, have not received any information about my order.

HORRIBLE Customer Service I could not in good conscience leave a good review for this seller. The product I purchased arrived quicker than expected, and the weathering on it was surprisingly good. The speaker also sounded better than expected. Unfortunately, the threads on the hilt are extremely weak, and multiple parts of the hilt stripped their threads within 10 days of normal use. TXQ promptly addressed this by allegedly sending a new emitter section, which was seized during a customs & border patrol inspection. TXQ claimed this was normal, and that the replacement would still be delivered. It was not. The brass tactile switch also was improperly installed, with the switch split into an installed bottom half, and a top half glued onto the power button, but initially still worked. It stopped working, and the top half of the switch became too misshapen to function. TXQ also promptly sent out a replacement core, which was seized by the USPS for bearing counterfeit postage. TXQ claimed that it would still be delivered. USPS confirmed the package wouldn't be delivered. Subsequently, I requested a final shipment of replacement parts or a refund from the seller. They said they would ship replacements and send me a tracking number the following day. No tracking number was received, and every message I have sent since then has been read and ignored. It's a shame that TXQ's customer service is so horrible, because I really like the SNv4, and the weathering on this saber is truly amazing. But my hilt was only functional for 10 days, and over 6 weeks later, I still have not gotten any replacement parts, repair service, or a refund. I will never buy from TXQ again after dealing with this. Their customer service staff is dishonest and unhelpful, and they do not honor their stated warranty. This has been my worst lightsaber purchase, and my worst experience with an AliExpress seller. I would avoid TXQ at all costs, and buy your sabers elsewhere.

Delivery of new charging cord was quick… Delivery of new charging cord was quick and easy. Unfortunately it did not work to recharge saber. Our saber never recharged after first initial use. Wish we could get saber to work.

May was fantastic and provided the… May was fantastic and provided the shipping details as soon as they were available. My son loves his new lightsaber... Even if it isn't "real" lolol

Terrible customer service Did not actually want a saber from here so I was trying to cancel my order maybe an hour after I placed it they never once responded and still sent the package terrible company with no customer service at all.