Horrible Horrible! Don't waste your money. I just bought 2 R17 trains to try to get one together where the parts didn't break! I still haven't got one without breaking several parts. The toothpicks are absolutely insane to try to force through the holes. Prepare to sand...A LOT! Prepare to glue broken parts too. I've contacted the company to try to get replacement boards, but from what I understand, they aren't very helpful, and the replacement boards are $10 a board if you can get them. I wouldn't waste my money on them again. VERY dissapointed

I received the 3D Spider kit as a…Birthday gift I received the 3D Spider kit as a birthday gift. I was excited to get going on it right away. I have built other kit's in the past. Opening I was surprised to notice that there was not word in English indicating inventory nor was there any instructions.. The You Tube video was just as bad. How many rubber bands are there suppose to be used, and how many are extra. I still do not know how many bands go on the hooks that drive the legs. It is a great product just missing a lot of information.

No Customer Service, Poor Quality Control The company sent a puzzle to me with a missing piece. I contacted them via their email (only method found), and they have yet to respond. I would not do business with this company. Poor quality control and no customer service.

I have been modeling for over 20 years I have been modeling for over 20 years, mostly involved with model train layouts. There are no words in the dictionary that would accurately describe your puzzles. I am so impressed with your product. I find myself unable to pull away from my workstation. I am currently building the train and passenger car puzzle. Your materials and instructions are wonderful. I have large numbers of people involved with my train layout and they will “all” be exposed to your product. Very impressive.

Customer service questionable I've bought three wood trick puzzles at this point. One was sent to my son (catapult). The next was the geared safe - the one sheet for the front door had the completely wrong part for it. I contacted wood trick via email (only method I could find) and they sent me another sheet with the correct part - I was very happy. Then I bought the pendulum clock. it worked for about a week and one morning I woke up with the weight on the floor. The gear/lever assembly stripped and the weight fell (and broke). I glued the weight back together but the gears are no good. I have been sending them emails for 3 weeks now and have not heard a peep!! No response, comments, anything!!! Very frustrated. Can't get any feedback. At this point I'm not buying anything from them. Their quality control and customer service is lacking!!