Customer service questionable I've bought three wood trick puzzles at this point. One was sent to my son (catapult). The next was the geared safe - the one sheet for the front door had the completely wrong part for it. I contacted wood trick via email (only method I could find) and they sent me another sheet with the correct part - I was very happy. Then I bought the pendulum clock. it worked for about a week and one morning I woke up with the weight on the floor. The gear/lever assembly stripped and the weight fell (and broke). I glued the weight back together but the gears are no good. I have been sending them emails for 3 weeks now and have not heard a peep!! No response, comments, anything!!! Very frustrated. Can't get any feedback. At this point I'm not buying anything from them. Their quality control and customer service is lacking!!

No Customer Service, Poor Quality Control The company sent a puzzle to me with a missing piece. I contacted them via their email (only method found), and they have yet to respond. I would not do business with this company. Poor quality control and no customer service.

Very difficult to work with the tooth… Very difficult to work with the tooth picks. Pieces are cut inside other pieces and makes it hard to get them out without breaking. Fit and clearances not very good, needed to sand and trim pieces before they would assemble.

Galaxy Marble Run - not worth the money or trouble Galaxy Marble Run - caveat emptor! - - this is a shrew to put together, key parts break easily and the gear mechanism that runs the largest section is inadequate to the task. Customer service is 'bots' (not real people). They are arrogant about how their product is perfect and if it doesn't work, it's your fault. - - that's NOT customer service. Too much trouble and costs too much - not engineered well and difficult to build.

I have the Mars rover. I have the Mars rover. With the Spring motor. I've sanded and lubricated all moving parts with paravan. And there is still too much drag for the motor to run on its own. I think the problem may be between the flat drive here and the 2 gears that are set at 90° off of that, But it could be just an accumulation of all of the moving parts. Is there something I can do to make parts move more freely possibly a different Lubricant?