Customer service questionable I've bought three wood trick puzzles at this point. One was sent to my son (catapult). The next was the geared safe - the one sheet for the front door had the completely wrong part for it. I contacted wood trick via email (only method I could find) and they sent me another sheet with the correct part - I was very happy. Then I bought the pendulum clock. it worked for about a week and one morning I woke up with the weight on the floor. The gear/lever assembly stripped and the weight fell (and broke). I glued the weight back together but the gears are no good. I have been sending them emails for 3 weeks now and have not heard a peep!! No response, comments, anything!!! Very frustrated. Can't get any feedback. At this point I'm not buying anything from them. Their quality control and customer service is lacking!!

No Customer Service, Poor Quality Control The company sent a puzzle to me with a missing piece. I contacted them via their email (only method found), and they have yet to respond. I would not do business with this company. Poor quality control and no customer service.

Horrible Horrible! Don't waste your money. I just bought 2 R17 trains to try to get one together where the parts didn't break! I still haven't got one without breaking several parts. The toothpicks are absolutely insane to try to force through the holes. Prepare to sand...A LOT! Prepare to glue broken parts too. I've contacted the company to try to get replacement boards, but from what I understand, they aren't very helpful, and the replacement boards are $10 a board if you can get them. I wouldn't waste my money on them again. VERY dissapointed

Great concept, sloppy execution I bought the treasure chest to assemble for my daughter's birthday. I have built other wooden models from other companies, and this is the first time I've found anything so infuriating. The execution on the measurements is abysmal. Nothing fits quite as it should, always too tight by a smidge. I get that wood breathes and that it can expand, yet this is what laser cutting is for: precision. Insofar I've broken a couple of pieces simply because they would not slide in their lodging, and I had to force my way through. I'm keeping my hopes that I can eventually get to the end of this, but it's the first and last time I'm buying a product from this company. Ever heard of quality control? No? You should look into it. At 60€, this is unacceptable. So disappointing.

Excellent building experience! ( Big Rig ) I am half way through building the big rig. I found that if you pay close attention to detail & develope a careful technique for getting the peices popped out of the plywood sheets & for installing the peices, then you will have an enjoyable time building.I am impressed with the compexity of the big rig. How the pistons & gears work is fun to see.This is my first purchase from WoodTrick & I highly recommend them! I received my purchase quickly.