Wood Trick has sent the products we have… Wood Trick has sent the products we have ordered on time in packaging that kept the products intact and secure. Unfortunately these are Christmas gifts so I cannot comment on how well they were received but I have purchased these for 4 family members and I am very hopiful they will love them

Galaxy Marble Run - not worth the money or trouble Galaxy Marble Run - caveat emptor! - - this is a shrew to put together, key parts break easily and the gear mechanism that runs the largest section is inadequate to the task. Customer service is 'bots' (not real people). They are arrogant about how their product is perfect and if it doesn't work, it's your fault. - - that's NOT customer service. Too much trouble and costs too much - not engineered well and difficult to build.

Fantastic customer service Fantastic customer service. Woodtrick kept in touch with expected delivery and followed up to be sure the transaction met my needs. The price was also very competitive, and the product (I purchased a make it yourself board game), is high quality and works perfectly. Some of the make it yourself wood toys/games I've purchased from other companies do not fit together properly or function as promised. I highly recommend Woodtrick

Horrible Horrible! Don't waste your money. I just bought 2 R17 trains to try to get one together where the parts didn't break! I still haven't got one without breaking several parts. The toothpicks are absolutely insane to try to force through the holes. Prepare to sand...A LOT! Prepare to glue broken parts too. I've contacted the company to try to get replacement boards, but from what I understand, they aren't very helpful, and the replacement boards are $10 a board if you can get them. I wouldn't waste my money on them again. VERY dissapointed

I built many wooden adult puzzles and… I built many wooden adult puzzles and have never been disappointed and frustrated building one except this one.I bought the big rig. Instructions are brutal to follow, part break all the time I broke the mount 4 times. Had to take it all apart to repair. Toothpick don’t fit, I never had sand down my toothpicks before. You have no where to grab to try and put a hard piece in. You push hard and you break something. And the door’s well have fun putting those in. I buy this model to have a nice relaxing time and enjoy building them. This one literally had be pee off. It almost went in the garbage. And set you laser beam so that it cuts through the wood. You have to clean most part’s because chunks of wood stays attached. If you build this model be ready to be frustrated, be ready to take one step forward and 3 steps back. I think I’m going to stick with Ugear they have consumer in mind. I did break one part in Ugear) my own fault) and I had a replacement part send to me free and quickly. Sorry wood trick you better take a better look at your product. I’m once bitten twice shy.