Never pre order with them! I pre-ordered my item in October. My money was taken almost immediately. I reached out to them for shipment information and was told that my order would be in stock and be shipped in December. It's the middle of December and I still have not heard a received any further information. I definitely won't be buying from them again.

Shipping date delayed several… Shipping date delayed several times...mislead consumer.. didn’t have product on hand to sell...they str not accepting my cancellation...what’s up with this vendor!!!

I ordered a brand new sealed Merman… I ordered a brand new sealed Merman masters of the universe for $28 from this site on November 14. I received the item on December 1. When I notified customer service that my item was received open and unsealed Jose V at big boy collectibles wrote that he would not be able to replace my merman. He sent me a return label and stated that i needed to send my item back to get a refund. I never asked for a refund or a return label. All I asked is for what I paid for which is not what I received. Since the item is no longer sealed it has lost all of its future collectors value. He also stated that he was not responsible for the way usps delivers. This is the worst customer service I have ever received and told him my associates and I will no longer do any business with this company. Ridiculous.

Nice fast service Nice fast service! Item was exactly as described. I'd definitely do business with this shop again!

Problematic business practices They don’t use unique pictures for their items, so you’re likely to receive an item in worse condition than what you see on their website. They also send everything in a mailer and not a box, so it’s likely to arrive broken since not properly protected for shipping. In addition they sometimes sell figures that have undisclosed reproduction parts. They sell them as complete and authentic and charge above eBay prices. Their customer service is also notoriously bad and they are rude when you communicate with them. Avoid.