The works are very knowledgeable but… The works are very knowledgeable but the exchange policy on an unopened package from the online store is a joke. They start counting the exchange the second it arrives at the store. Not when you pick it up. I ordered the wrong part and they wouldn’t let me exchange it. Be wary of purchasing anything here. Better off buying stuff on Amazon.

Problematic business practices They don’t use unique pictures for their items, so you’re likely to receive an item in worse condition than what you see on their website. They also send everything in a mailer and not a box, so it’s likely to arrive broken since not properly protected for shipping. In addition they sometimes sell figures that have undisclosed reproduction parts. They sell them as complete and authentic and charge above eBay prices. Their customer service is also notoriously bad and they are rude when you communicate with them. Avoid.

Very happy with Big Boy Collectibles Very happy with the quality of the figures I ordered and the care that was taken to ship them to me. I'm differently recommending Big Boy Collectibles to my collector friends.

I have made 2 orders so far and I'm… I have made 2 orders so far and I'm more than satisfied with the shipping time and each order is well packed. I found my new online toy store.

0 stars isn’t an option or they’d get 0! I’m giving them 1 star because 0 isn't an option, first I paid for 1 day shipping on a Thursday night, they didn’t process my item in time to send it out on Friday despite sending me 2 separate emails and a text all confirming my item “had shipped” and “your order is on its way” with tracking numbers. When I called the company to find out why on Monday the item that had been “shipped” the previous Friday was still waiting for ups pickup. Jose V tried to tell me that they don’t offer 1 day shipping, basically calling me a liar when I told him I paid for 1 day shipping, I emailed a screenshot of their website with the more expensive option for 1day. Jose got quiet real fast and put Kim on the line (either the supervisor or owner). Kim’s customer service response was basically tothreaten to cancel the order because I was being difficult, she said that the order had only been processed even admitted that they made a mistake by sending me emails and said that she would have a talk with her shipping department because “people like you read to much into the email saying it’s been shipped” but was absolutely unwilling to refund the $2.15 in shipping difference and just continued to say you’re being difficult so I’ll just cancel your order and you can get your money refunded. With all the other option out there I wouldn’t ever use them again or recommend them to my worst enemy, I feel like the charged me a more expensive shipping charge then they actually used (charged for 1 day paid for normal) and pocketed the difference for a bit of extra revenue, scammers and scalpers, nothing more. I’m sure they’ll respond with som B.S. and have a completely different story but luckily I have my emails and text as confirmation. **EDIT** according to their response their “sorry I feel this way” but that’s apparently that’s not sorry enough to refund $2.13 after failing to live up to their own policy and charge.