I ordered a brand new sealed Merman… I ordered a brand new sealed Merman masters of the universe for $28 from this site on November 14. I received the item on December 1. When I notified customer service that my item was received open and unsealed Jose V at big boy collectibles wrote that he would not be able to replace my merman. He sent me a return label and stated that i needed to send my item back to get a refund. I never asked for a refund or a return label. All I asked is for what I paid for which is not what I received. Since the item is no longer sealed it has lost all of its future collectors value. He also stated that he was not responsible for the way usps delivers. This is the worst customer service I have ever received and told him my associates and I will no longer do any business with this company. Ridiculous.

Bigboycollectibles is awesome my item… Bigboycollectibles is awesome my item shipped in 1 day im still waiting for it now but i only ordered it 2 days ago I will definitely order off this site again.

Never pre order with them! I pre-ordered my item in October. My money was taken almost immediately. I reached out to them for shipment information and was told that my order would be in stock and be shipped in December. It's the middle of December and I still have not heard a received any further information. I definitely won't be buying from them again.

They took my money but never delivered my stuff... I have to say I was not very happy with my experience. My 2 stars is only because I haven't dealt with this company in the past but here is my experience. I pre-ordered a product in June. The product hit a lot of store shelves sometime Between September and October. I got no word from them. I finally checked their site and the product wasn't even listed any more. I ordered the same product two days ago from a competitor and its already being shipped. It would have been nice for them to give me some kind of notice that the product was delayed or they weren't carrying it so I could get my money back. Seemed a bit shady to me.

I can’t say that the company is… I can’t say that the company is perfect, because we ordered toys for children, and everything was fine, and when I advised this service to my brother, they started to have delays and lack of goods, so 3