DON'T SUPPORT PARTS FOR WHAT THEY SELL I purchased an Areosky Trainer from this company and in less than a month damaged the Spinner that holds the propeller. Of course the part was out of stock I'm have waited for three months checking daily to see if the part was in ad now find out they are discounting remaining plane parts and will no longer support this particular airplane. WORD TO THE WISE DO OT PURCHASE PLANES FROM THEM EXPECTING THEM TO SUPPORT PARTS.

Out to part you from your wallet It seems they are never going to stock parts for the Airfield warbirds. My first 1450mm P51D was in good order outof the box barring the poor choice of hardware on Airfield's part. 10th flight the flap hinges failed in flight blessfully landing proceeded without incident. Numerous conversations with support left me to do field repairs to an otherwise new airframe, photos sent proving no bad landings, wing contact or the like occured. I purchased a second from Raidentech, just to find they are merely a second face of Nitroplanes. The second P51D arrived with large punctures in the bottoms of both wings. Support said to choose the parts from the parts list, yet they have no inventory of the parts, so I countered with the offer to purchase a 3rd arf at the kit price,and I pay the shipping...a cost to them less than the wing set.....still no response.

WORST CUSTOMER SERVICE EVER My plane came with damage inside the box, outer box in perfect condition. I sent pictures, I was told they would replace the plane and ship me a new one at no charge BUT I must return the damaged plane and pay the freight. You send out damaged goods and expect the customer to pay to get it replaced. NOT NOW AND NEVER AGAIN FROM ME OR OUR FLYING CLUB! IRS HAS BETTER SERVICE!

HUGE Disappointment for my Son's Graduation The blade holder on my son's AT-6 Texan broke on his first landing and we have been waiting for nearly a year to fly the plane for the second time. NitroPlanes has the absolute worst customer support I have ever encountered. The AT-6 was an 8th grade graduation gift and purchasing it from NitroPlanes has turned this "gift" into a huge disappointment for my son, spanning over a year! DO NOT BUY CHEAP CHINESE PRODUCTS FROM NITROPLANES!!! They have no concept what customer support means; making empty promise upon empty promise along with empty apologies. Next step is a letter to the Better Business Bureau!

Very bad customer service! I bought a 1400mm Airfield P51 that was damaged. I tried to get them to replace it and I got the run around with them. They told me to send pictures of the box and the damaged plane, which I did. I filled out their trouble ticket numerous times. I received emails telling me they were going to fix the problem. They never did. Avoid these roaches! They need to go out of business. I'll never do business with them again!!!