Mad customer in Georgia!!! This was my first time ordering from this company and it will be my last. Sent me email saying my books had shipped on the 27 of November it's been three weeks and still no books. I want be ordering from this company ever again I've been tracking my books and the books are still sitting in same spot and haven't moved I don't know if I'm ever going to receive the books that I order.

Terrible business practices Terrible business practices. I recognize that in order to make money selling used books you need to get them for a decent price. However, this place is a gold mine. It's not just that they pay insultingly low prices for your books, it's that they're rude to you while they're doing it. They truly act like they're doing you a favor, and forget that without you selling back your books, they would be out of business. What's worse is that they have aggressively put every other mom-and-pop bookstore in the area out of business. Portland used to have a thriving used bookstore presence but Powell's has driven their competition completely out of existence. And they ripped off their customers with a contemptuous eye-roll while doing it. There are alternatives, albeit mostly online (Thanks in part to the business practices of companies like Powell's). I get that there is a thrill in hunting through thousands of books in order to find a diamond in the rough, but for ethical reasons, I will be going elsewhere in the future. Don't waste your time.

Not great for Canadians My order shipped on july 16 and did not received yet, wrote them a message and told me to wait another two months. They did not want to give me a refund ( i would of sent the books back when i got them ) i live in canada. Just a bit disappointing.

The website would not accept my email The website would not accept my email, password or giftcard number. All in all, a totally bad experience i do not want to have again. I will never use Powell's City of Books again. Take my gift card and do whatever it is you do with them to make them unusable. All my friends will hear about this horrible service.

Just another book seller Instead of rating the quality of their books (acceptable, good, very good, like new) they just use the term 'standard' to cover everything. Previously, you could depend upon Powell books to do a superb job of packaging your books so that they'd arrive in pristine condition. The purchase I just got from them lacked sufficient protective material to keep the books from sliding and tumbling about, during their journey to me. There's nothing special about Powell books anymore. They're just another seller of books.