Powells is one of my favorite things… Powells is one of my favorite things about living in Portland. Used to love getting lost for hours among the endless bookshelves. Now, during the lockdown, love the fact that I can order reading material on their website, and (almost completely) avoid Amazon. Getting ready to place another order today!

Was very disappointed Was very disappointed. I ordered a book that was time sensitive and paid for next-day delivery. Two days later, I received an email saying my order was canceled due to no inventory. While I could have procured the book elsewhere in time, it is now too late.

Powell's did not pay me for the books I… Powell's did not pay me for the books I sent them for buyback. In fact, once the books were in the mail (using their label) I never heard from them again. I would recommend using one of the other buyback companies. This is not a business Powell's should be in. Had they been more expensive books, I would be furious.

Dishonest merchant -- keeps making… Dishonest merchant -- keeps making promises they don't keep with regards to book conditions, buying of used books, etc. Constantly change their own polices and then fail to follow said policies. We can no longer trust them, and their book selection seems to get worse and worse (they rarely if ever have books I'm looking for in stock, when nearly every other seller DOES have them in stock). Not worth the hassle with the slowwwwwwwww website either. Powells used to be ok to good; now they can't be trusted -- but aren't (yet) as sketchy as most Amazon 3rd party sellers. And Powells was smart enough to stop selling on Amazon, so maybe there is a very very faint hope they will finally improve their company, stop telling lies to customers, and make a genuine comeback... but sadly we've had to move on to more honest sellers who don't tell lies. We refuse to put up with blatant lies, so we will never use or visit Powells again.

Their shopping cart stalls on Paypal Their on line shopping cart is not accepting Paypal, after I meticulously filled in every box of info, I clicked paypal button and blank page appears stateing "missing token" nothing else..dead..stuck So I set up an account, put in all my address info in have everything in my shopping cart (1 new and 4 used books) select paypal then press continue and nothing happens except continue button turns grey.. no useful help options or FAQS about this either, extremely lame! Using a Dell PC, Windows 10 and current Firefox -no problems with any other on line vendors accepting Paypal