Just another book seller Instead of rating the quality of their books (acceptable, good, very good, like new) they just use the term 'standard' to cover everything. Previously, you could depend upon Powell books to do a superb job of packaging your books so that they'd arrive in pristine condition. The purchase I just got from them lacked sufficient protective material to keep the books from sliding and tumbling about, during their journey to me. There's nothing special about Powell books anymore. They're just another seller of books.

Their website absolutely sucks for booksellers Their website absolutely sucks. After about 2 minutes of entering ISBNs of books to sell, it times out so that you have to start all over. If you don't completely finish your transaction in about 5 minutes, you have to start over. It's ridiculous.

Was very disappointed Was very disappointed. I ordered a book that was time sensitive and paid for next-day delivery. Two days later, I received an email saying my order was canceled due to no inventory. While I could have procured the book elsewhere in time, it is now too late.

The website would not accept my email The website would not accept my email, password or giftcard number. All in all, a totally bad experience i do not want to have again. I will never use Powell's City of Books again. Take my gift card and do whatever it is you do with them to make them unusable. All my friends will hear about this horrible service.

Not the store it used to be! I’m saddened that this formerly indie bookstore has franchised, and it is nothing like it used to be 20 years ago. There selections are mostly new books, few vintage on their shelves. Further DON’T EVER TAKE YOUR USED BOOKS TO SELL THERE! You’ll get a better deal by putting them on eBay. They no longer redeem your old books for cash or credit, they only give in-store credit now, and the amount they offer on credit for your old books is insulting. I used to love shopping at Powells City of Books, but I won’t give them my business any longer. There are better indie bookstores out there that have quality books, quality service, and truly care about the customer.