Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

A positive review! Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses

Never deal with musictoyz.com. I placed an order that was never fulfilled. They never answered my messages or any contact. I had to place an order case at Paypal.com to get a refund, which really took a month, in order to await for a musictoyz answer, which never happened. The reimbursed me after a looong wait. Nover an apology og any message. Awful service. I will never deal again with them, for sure. My worst fear is that I live in Mexico, and I could not do anything to accuse them of fraud, and my money would vanish in their hands. Thsi review is to prevent you form dealing with them, Thank you.

Caveat Emptor! Terrible Customer Service and False Claims. I've had issues with this company in the past - specifically, they advertised items as being in stock when they clearly weren't - and went against my better judgment and attempted to order an item from them once again. It's an item that typically has a waiting list and I just should have known better. Shame on me. Same experience. They sent me an order confirmation and quickly and conveniently took my money, but no communication after nearly two weeks. When I inquired into the status via email - you got it - no response. After reading other reviews, I see that this is not an uncommon pattern for them, so it's not just me. I just filed a claim with my bank for a refund as I am no longer interested in dealing with Musictoyz in any fashion. Be careful when ordering or avoid them entirely so as to sidestep any potential unpleasantries.

Worst online music retailer. Ordered a Fuzz Phrase which the website said was in stock on 4/12. It's 5/7 and haven't had any follow up, item hasn't been delivered. I sent an email to customer service 10 days ago, never got a response. They charged my card the day after my order though. These guys are awful. Will never shop here again. This place is completely unreliable, and if you're a professional musician - just skip the hassle and shop somewhere else. The best part of this experience will be after I have my bank reverse the charge, and get my money back.