5 months and still not received items. I ordered $750 worth of pedals from them, and have not received anything yet. It has been over 5 months now. I have been emailing them about every 2 weeks asking what's going on. Every time I do I get an automated response saying a customer service rep will get back to me in1 business day, but no one has so far. I've contacted my bank and am in the process of doing a charge- back to get my money back so I can finally get these guitar pedals I need. So frustrating!

Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

A positive review! Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses

It is really bad customer service. It is really bad customer service. Never react with emails, msgs on sns. Takes a long time for process. Only contact customers when they need to

Poor Communication Music Toys was unable to fulfill my order. They marked my order as cancelled but did not initiate refund nor did they respond to my many requests for update. After reading several negative reviews regarding bad business practices, I filed a dispute with PayPal to assist in receiving a refund.