5 months and still not received items. I ordered $750 worth of pedals from them, and have not received anything yet. It has been over 5 months now. I have been emailing them about every 2 weeks asking what's going on. Every time I do I get an automated response saying a customer service rep will get back to me in1 business day, but no one has so far. I've contacted my bank and am in the process of doing a charge- back to get my money back so I can finally get these guitar pedals I need. So frustrating!

Don’t Get Burned By Teddy I ordered a Providence Stampede SOV-2 Overdrive. The pedal came and I wasn’t digging the tone. I called Teddy Rasch the owner and he instructed me to send it back and drop a note in my he box concerning what I’d like to replace it. That was a month ago. USPS takes 3 days to ship a package from ME to VA. I called twice and was told it was on the way. I contacted PayPal today (one month to the day since this whole process started) and a refund was issued immediately. This tells me Teddy lied about ever shipping me the replacement. It bothers me because he seemed like an okay guy on the phone and I went the extra to even include a copy of my buddy Anthony Rosano’s Blues Rock CD in the return package. I won’t do business with MusicToyz again or recommend them to my friends.

Worst online music retailer. Ordered a Fuzz Phrase which the website said was in stock on 4/12. It's 5/7 and haven't had any follow up, item hasn't been delivered. I sent an email to customer service 10 days ago, never got a response. They charged my card the day after my order though. These guys are awful. Will never shop here again. This place is completely unreliable, and if you're a professional musician - just skip the hassle and shop somewhere else. The best part of this experience will be after I have my bank reverse the charge, and get my money back.

A positive review! Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses

Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.