Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

Ordered a Van Zandt pickup UK shipping… Ordered a Van Zandt pickup UK shipping a week ago, order still awaiting fulfilment, made three attempts of communication with Musictoyz over the last week on when the order will be fulfilled with no response (two on website, one on Reverb). If they need to make the pickup then let me know, at least I would know it's on the way and that I don't have to tell my bank. Order ID #34497 if anyone cares.

Worst online music retailer. Ordered a Fuzz Phrase which the website said was in stock on 4/12. It's 5/7 and haven't had any follow up, item hasn't been delivered. I sent an email to customer service 10 days ago, never got a response. They charged my card the day after my order though. These guys are awful. Will never shop here again. This place is completely unreliable, and if you're a professional musician - just skip the hassle and shop somewhere else. The best part of this experience will be after I have my bank reverse the charge, and get my money back.

After 1.5 years still no answer and no refund. Avoid them!!! I've made an order from about maybe 1.5 years ago. At first they kept telling me that they will get the guitar parts from the company and then they would send it to me. Couple months later they send me a tracking number which is almost after a year still showing that the parts never left that post office. Since I've been trying to contact them for a refund with no response what so ever. Avoid them at all costs. A fraud case should be opened about them if possible.

Poor Communication Music Toys was unable to fulfill my order. They marked my order as cancelled but did not initiate refund nor did they respond to my many requests for update. After reading several negative reviews regarding bad business practices, I filed a dispute with PayPal to assist in receiving a refund.