Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

Ordered a Van Zandt pickup UK shipping… Ordered a Van Zandt pickup UK shipping a week ago, order still awaiting fulfilment, made three attempts of communication with Musictoyz over the last week on when the order will be fulfilled with no response (two on website, one on Reverb). If they need to make the pickup then let me know, at least I would know it's on the way and that I don't have to tell my bank. Order ID #34497 if anyone cares.

After 1.5 years still no answer and no refund. Avoid them!!! I've made an order from about maybe 1.5 years ago. At first they kept telling me that they will get the guitar parts from the company and then they would send it to me. Couple months later they send me a tracking number which is almost after a year still showing that the parts never left that post office. Since I've been trying to contact them for a refund with no response what so ever. Avoid them at all costs. A fraud case should be opened about them if possible.

Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

Caveat Emptor! Terrible Customer Service and False Claims. I've had issues with this company in the past - specifically, they advertised items as being in stock when they clearly weren't - and went against my better judgment and attempted to order an item from them once again. It's an item that typically has a waiting list and I just should have known better. Shame on me. Same experience. They sent me an order confirmation and quickly and conveniently took my money, but no communication after nearly two weeks. When I inquired into the status via email - you got it - no response. After reading other reviews, I see that this is not an uncommon pattern for them, so it's not just me. I just filed a claim with my bank for a refund as I am no longer interested in dealing with Musictoyz in any fashion. Be careful when ordering or avoid them entirely so as to sidestep any potential unpleasantries.