Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

After 1.5 years still no answer and no refund. Avoid them!!! I've made an order from about maybe 1.5 years ago. At first they kept telling me that they will get the guitar parts from the company and then they would send it to me. Couple months later they send me a tracking number which is almost after a year still showing that the parts never left that post office. Since I've been trying to contact them for a refund with no response what so ever. Avoid them at all costs. A fraud case should be opened about them if possible.

Be Careful These guys put gear on their website for sale that they do not have, and may not be able to get. I placed an order, paid in full for the item (Pay Pal, fortunately) plus 2nd day shipping. Their system sent a confirmation and tracking number and said it shipped, but UPS had no record of it-only that a label had been created. My email asking about it was unanswered, so I called, only to find out that they did not actually have the item, and did not have any prospects of getting it. They refunded my payment immediately, but meanwhile no product nearly a month later, while sitting on my money the whole time. If it seems like they have something you want, be sure to confirm that they actually have it in stock.

Caveat Emptor! Terrible Customer Service and False Claims. I've had issues with this company in the past - specifically, they advertised items as being in stock when they clearly weren't - and went against my better judgment and attempted to order an item from them once again. It's an item that typically has a waiting list and I just should have known better. Shame on me. Same experience. They sent me an order confirmation and quickly and conveniently took my money, but no communication after nearly two weeks. When I inquired into the status via email - you got it - no response. After reading other reviews, I see that this is not an uncommon pattern for them, so it's not just me. I just filed a claim with my bank for a refund as I am no longer interested in dealing with Musictoyz in any fashion. Be careful when ordering or avoid them entirely so as to sidestep any potential unpleasantries.

A positive review! Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses