Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

5 months and still not received items. I ordered $750 worth of pedals from them, and have not received anything yet. It has been over 5 months now. I have been emailing them about every 2 weeks asking what's going on. Every time I do I get an automated response saying a customer service rep will get back to me in1 business day, but no one has so far. I've contacted my bank and am in the process of doing a charge- back to get my money back so I can finally get these guitar pedals I need. So frustrating!

Be Careful These guys put gear on their website for sale that they do not have, and may not be able to get. I placed an order, paid in full for the item (Pay Pal, fortunately) plus 2nd day shipping. Their system sent a confirmation and tracking number and said it shipped, but UPS had no record of it-only that a label had been created. My email asking about it was unanswered, so I called, only to find out that they did not actually have the item, and did not have any prospects of getting it. They refunded my payment immediately, but meanwhile no product nearly a month later, while sitting on my money the whole time. If it seems like they have something you want, be sure to confirm that they actually have it in stock.

Ordered a Van Zandt pickup UK shipping… Ordered a Van Zandt pickup UK shipping a week ago, order still awaiting fulfilment, made three attempts of communication with Musictoyz over the last week on when the order will be fulfilled with no response (two on website, one on Reverb). If they need to make the pickup then let me know, at least I would know it's on the way and that I don't have to tell my bank. Order ID #34497 if anyone cares.

2 stars I would give musictoys a 2 star rating based on the fact that they do offer the finest products. The down side is they don't list product availability when you order. They do inform you that they will process your order within a working day, but they donot inform you if they product is on backorder. When the product fails to arrive in a reasonable time, you can check your order status on their website. Only then you will find your order is on back order. So much for that. The real issue I have with them is that they offer support to answer any questions, and they send you an e-mail informing you that they've recieved your request and have assigned it to a representative that will contact you within one business day. Well they never contact you. And you can request the support as many times as you are willing to waste your time doing it. They still will not respond. Which in turn suggests that you as a customer are not important, and they will ignore you. It's too bad that this company which offers such great quality product and other services allow their so called support department to tarnish them.