These guys started my paranoia in online shopping These guys started my doubts in online purchasing. Ever since i ordered from them thru reverb.com, i waited 5 days, and they never shipped my boss od-3. Thankfully reverb.com refunded me. But what can't be refunded is the waste of time, and time is money. Screw music toyz.

They don't tell you the truth Ordered an item on Sat. When it didn't ship by Tues used their online chat. They stated that they would ship at 5pm and I would have it before Friday. They printed a label but didn't ship. Finally on Sat the post office had a record that the item was received for shipment on Friday. They lied through their teeth. I can't deal with people like that.

Ordered a Van Zandt pickup UK shipping… Ordered a Van Zandt pickup UK shipping a week ago, order still awaiting fulfilment, made three attempts of communication with Musictoyz over the last week on when the order will be fulfilled with no response (two on website, one on Reverb). If they need to make the pickup then let me know, at least I would know it's on the way and that I don't have to tell my bank. Order ID #34497 if anyone cares.

No communication and customer service skills You can request the support as many times as you are willing to waste your time doing it. They still will not respond. WORST SELLER+HORRIBLE CUSTOMER SERVICE!

2 stars I would give musictoys a 2 star rating based on the fact that they do offer the finest products. The down side is they don't list product availability when you order. They do inform you that they will process your order within a working day, but they donot inform you if they product is on backorder. When the product fails to arrive in a reasonable time, you can check your order status on their website. Only then you will find your order is on back order. So much for that. The real issue I have with them is that they offer support to answer any questions, and they send you an e-mail informing you that they've recieved your request and have assigned it to a representative that will contact you within one business day. Well they never contact you. And you can request the support as many times as you are willing to waste your time doing it. They still will not respond. Which in turn suggests that you as a customer are not important, and they will ignore you. It's too bad that this company which offers such great quality product and other services allow their so called support department to tarnish them.