Be Careful These guys put gear on their website for sale that they do not have, and may not be able to get. I placed an order, paid in full for the item (Pay Pal, fortunately) plus 2nd day shipping. Their system sent a confirmation and tracking number and said it shipped, but UPS had no record of it-only that a label had been created. My email asking about it was unanswered, so I called, only to find out that they did not actually have the item, and did not have any prospects of getting it. They refunded my payment immediately, but meanwhile no product nearly a month later, while sitting on my money the whole time. If it seems like they have something you want, be sure to confirm that they actually have it in stock.

Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.

No communication and customer service skills You can request the support as many times as you are willing to waste your time doing it. They still will not respond. WORST SELLER+HORRIBLE CUSTOMER SERVICE!

Don’t Get Burned By Teddy I ordered a Providence Stampede SOV-2 Overdrive. The pedal came and I wasn’t digging the tone. I called Teddy Rasch the owner and he instructed me to send it back and drop a note in my he box concerning what I’d like to replace it. That was a month ago. USPS takes 3 days to ship a package from ME to VA. I called twice and was told it was on the way. I contacted PayPal today (one month to the day since this whole process started) and a refund was issued immediately. This tells me Teddy lied about ever shipping me the replacement. It bothers me because he seemed like an okay guy on the phone and I went the extra to even include a copy of my buddy Anthony Rosano’s Blues Rock CD in the return package. I won’t do business with MusicToyz again or recommend them to my friends.

These guys started my paranoia in online shopping These guys started my doubts in online purchasing. Ever since i ordered from them thru reverb.com, i waited 5 days, and they never shipped my boss od-3. Thankfully reverb.com refunded me. But what can't be refunded is the waste of time, and time is money. Screw music toyz.