They don't tell you the truth Ordered an item on Sat. When it didn't ship by Tues used their online chat. They stated that they would ship at 5pm and I would have it before Friday. They printed a label but didn't ship. Finally on Sat the post office had a record that the item was received for shipment on Friday. They lied through their teeth. I can't deal with people like that.

A little to sarcastic for my liking I bought a distortion pedal from them that never arrived. I contacted them and they finely sent me another but before I could tell them it had arrived I noticed there reply to my original query which read "Im glad we broke our backs to get you another at our cost" which I thought was sarcastic, and accusatory as if I now had 2 which I don't. If I can get my items elsewhere then I will.

2 stars I would give musictoys a 2 star rating based on the fact that they do offer the finest products. The down side is they don't list product availability when you order. They do inform you that they will process your order within a working day, but they donot inform you if they product is on backorder. When the product fails to arrive in a reasonable time, you can check your order status on their website. Only then you will find your order is on back order. So much for that. The real issue I have with them is that they offer support to answer any questions, and they send you an e-mail informing you that they've recieved your request and have assigned it to a representative that will contact you within one business day. Well they never contact you. And you can request the support as many times as you are willing to waste your time doing it. They still will not respond. Which in turn suggests that you as a customer are not important, and they will ignore you. It's too bad that this company which offers such great quality product and other services allow their so called support department to tarnish them.

After 1.5 years still no answer and no refund. Avoid them!!! I've made an order from about maybe 1.5 years ago. At first they kept telling me that they will get the guitar parts from the company and then they would send it to me. Couple months later they send me a tracking number which is almost after a year still showing that the parts never left that post office. Since I've been trying to contact them for a refund with no response what so ever. Avoid them at all costs. A fraud case should be opened about them if possible.

Ordered two effect pedals, received one Ordered two effect pedals. In two weeks of sending him emails I finally got on the phone with him. He lied he had them, he lied he was gonna send it asap. In fact, he never had them and he had to back order from manufactures. After almost 3-week wait I asked him to cancel the order few times - never happened. Instead . he sent me ONLY ONE pedal. I spent all day to get in touch with him just to hear, that the other item is OUT OF STOCK. Shameful store, miserable customer care. So messed up, that it must be illegal.