Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

Don’t Get Burned By Teddy I ordered a Providence Stampede SOV-2 Overdrive. The pedal came and I wasn’t digging the tone. I called Teddy Rasch the owner and he instructed me to send it back and drop a note in my he box concerning what I’d like to replace it. That was a month ago. USPS takes 3 days to ship a package from ME to VA. I called twice and was told it was on the way. I contacted PayPal today (one month to the day since this whole process started) and a refund was issued immediately. This tells me Teddy lied about ever shipping me the replacement. It bothers me because he seemed like an okay guy on the phone and I went the extra to even include a copy of my buddy Anthony Rosano’s Blues Rock CD in the return package. I won’t do business with MusicToyz again or recommend them to my friends.

After 1.5 years still no answer and no refund. Avoid them!!! I've made an order from about maybe 1.5 years ago. At first they kept telling me that they will get the guitar parts from the company and then they would send it to me. Couple months later they send me a tracking number which is almost after a year still showing that the parts never left that post office. Since I've been trying to contact them for a refund with no response what so ever. Avoid them at all costs. A fraud case should be opened about them if possible.

They don't tell you the truth Ordered an item on Sat. When it didn't ship by Tues used their online chat. They stated that they would ship at 5pm and I would have it before Friday. They printed a label but didn't ship. Finally on Sat the post office had a record that the item was received for shipment on Friday. They lied through their teeth. I can't deal with people like that.

Illigitament Musictoyz.com doesn't answer any forms of communication, at least for me. I've tried phone calls, Facebook messenger, and email to no avail. Ordered some pickups a week ago and simply wanted a status and tracking number. I feel like my time, money and trust was wasted here. I'll see what happens, but the gross negligence demonstrated by Musictoyz.com is unprofessional and a waste of time for musicians.