Illigitament Musictoyz.com doesn't answer any forms of communication, at least for me. I've tried phone calls, Facebook messenger, and email to no avail. Ordered some pickups a week ago and simply wanted a status and tracking number. I feel like my time, money and trust was wasted here. I'll see what happens, but the gross negligence demonstrated by Musictoyz.com is unprofessional and a waste of time for musicians.

It is really bad customer service. It is really bad customer service. Never react with emails, msgs on sns. Takes a long time for process. Only contact customers when they need to

5 months and still not received items. I ordered $750 worth of pedals from them, and have not received anything yet. It has been over 5 months now. I have been emailing them about every 2 weeks asking what's going on. Every time I do I get an automated response saying a customer service rep will get back to me in1 business day, but no one has so far. I've contacted my bank and am in the process of doing a charge- back to get my money back so I can finally get these guitar pedals I need. So frustrating!

They don't tell you the truth Ordered an item on Sat. When it didn't ship by Tues used their online chat. They stated that they would ship at 5pm and I would have it before Friday. They printed a label but didn't ship. Finally on Sat the post office had a record that the item was received for shipment on Friday. They lied through their teeth. I can't deal with people like that.

A positive review! Despite all the negative reviews I have seen, I must advise that following a screwed non delivery by USPS (completely their mistake) Teddy has been extremely helpful in re-arranging alternative. My only negative is that he is not always easy to contact but I suspect that can be true of many smaller businesses