It is really bad customer service. It is really bad customer service. Never react with emails, msgs on sns. Takes a long time for process. Only contact customers when they need to

Big Ripoff One of the worst online retailers I have ever encountered in my life and ordered musical instruments from . They sell defective Guitar amps and guitars and accessories. Stay away from these Con Artists they are nothing but a joke, out to get your money.

Easily the worst customer service ever Easily the worst customer service ever. Buyer beware. They won't answer questions, they won't ship, they won't respond.

No communication and customer service skills You can request the support as many times as you are willing to waste your time doing it. They still will not respond. WORST SELLER+HORRIBLE CUSTOMER SERVICE!

Caveat Emptor! Terrible Customer Service and False Claims. I've had issues with this company in the past - specifically, they advertised items as being in stock when they clearly weren't - and went against my better judgment and attempted to order an item from them once again. It's an item that typically has a waiting list and I just should have known better. Shame on me. Same experience. They sent me an order confirmation and quickly and conveniently took my money, but no communication after nearly two weeks. When I inquired into the status via email - you got it - no response. After reading other reviews, I see that this is not an uncommon pattern for them, so it's not just me. I just filed a claim with my bank for a refund as I am no longer interested in dealing with Musictoyz in any fashion. Be careful when ordering or avoid them entirely so as to sidestep any potential unpleasantries.