Hugotech

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4.80
Based on 10 Reviews

5

80.00%

4

20.00%

3

0.00%

2

0.00%

1

0.00%
About Hugotech

At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation. We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting. Our HQ is in Chicago, IL, with an active workforce of 1200+ strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.

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Charlotte Robinson
GB

Streamlined Workflow & Passionate Team Streamlined workflow and good communication tools contribute to an effective process. The team's strong work ethic and passion for the job further enhance productivity and overall success.

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Luis
IT

100% Efficient! Efficiently on top of tasks, consistently delivering quick and timely results. The commitment to meeting deadlines ensures that deliverables are consistently completed promptly, showcasing reliability and effectiveness.

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Max Turner
GB

Excellent designers Seamless experience: The onboarding process was surprisingly simple and straightforward, we had to do very little after the first week.

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Craig Robinson
GB

I love my Hugo team I love my Hugo team. They are constantly thinking of ways we can improve efficiency. Last quarter, they presented a modification to our learning center which we adopted and resulted in a significant decrease in tickets relating to that one specific issue.

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Paul Schmitt
DE

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.

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