We found a thought-partner in Hugo We found a thought-partner in Hugo: The team doesn't just annotate, they're also thinking about how to make the tool more effective, more efficient. I know they are as invested in our success as our in-house is.

Seamless Vendor Onboarding with Dedicated Support It's always nerve-racking onboarding a new vendor but this was very easy. We trained the lead and they took on all the work to train the agents and created simulations for us to ensure we were comfortable with their output before going live. Our Hugo team is great.. they care about our brand as much as we do.

Highly professional, punctual, and thorough Highly professional, punctual, and thorough. The team goes above and beyond, and I really enjoy working with them. They're full of ideas and eager to contribute to our success.

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.

Smooth Outsourcing Experience with Transparent Onboarding New to working with outsourced agents so it was very helpful to have the whole process documented in an easy-to-action format. I knew esaxctly where we were throughout the onboarding process and what to expect after