Smooth Outsourcing Experience with Transparent Onboarding New to working with outsourced agents so it was very helpful to have the whole process documented in an easy-to-action format. I knew esaxctly where we were throughout the onboarding process and what to expect after

I love my Hugo team I love my Hugo team. They are constantly thinking of ways we can improve efficiency. Last quarter, they presented a modification to our learning center which we adopted and resulted in a significant decrease in tickets relating to that one specific issue.

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.

100% Efficient! Efficiently on top of tasks, consistently delivering quick and timely results. The commitment to meeting deadlines ensures that deliverables are consistently completed promptly, showcasing reliability and effectiveness.

Highly professional, punctual, and thorough Highly professional, punctual, and thorough. The team goes above and beyond, and I really enjoy working with them. They're full of ideas and eager to contribute to our success.