We found a thought-partner in Hugo We found a thought-partner in Hugo: The team doesn't just annotate, they're also thinking about how to make the tool more effective, more efficient. I know they are as invested in our success as our in-house is.

Streamlined Workflow & Passionate Team Streamlined workflow and good communication tools contribute to an effective process. The team's strong work ethic and passion for the job further enhance productivity and overall success.

Seamless Vendor Onboarding with Dedicated Support It's always nerve-racking onboarding a new vendor but this was very easy. We trained the lead and they took on all the work to train the agents and created simulations for us to ensure we were comfortable with their output before going live. Our Hugo team is great.. they care about our brand as much as we do.

Highly professional, punctual, and thorough Highly professional, punctual, and thorough. The team goes above and beyond, and I really enjoy working with them. They're full of ideas and eager to contribute to our success.

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.