Rivanna was very responsive and helpful… Rivanna was very responsive and helpful which made the whole experience very easy to navigate. The items received looked as we wished and they arrived quickly. Overall great experience.

Three consecutive years of beautiful trophies This was our third year working with Rivanna to create art glass trophies for award winners at our annual conference. We want something special and beautiful to give our winners and that's what we get from Rivanna. Hands on personal service (thank you Gretchen), excellent communication, and delivering gorgeous works of art (four this year) ensure we keep coming back.

Great customer service We had an issue with the color quality on several photo plaques we ordered. Gretchen and the team worked to solve the issue and sent replacement plaques just in time for our big event. We knew Rivanna products were top-quality from our experience last year, and now we can definitely say their customer service is excellent too!

Delivery Box and Blue Edging Different than Picture The blue on the edging looked turquoise and would have matched our logo, but it ended up being a different shade. The box that the awards were delivered in was destroyed, but the products were not damaged, thankfully!

Gretchen Wirth and Customer Service are great! We have been customers of Rivanna for several years now and we will be back again next year! Gretchen Wirth has been a huge help with coordinating our order and providing additional information on plaque material sustainability attributes in order to best meet our purchasing requirements. We have had some hiccups with the design team in the past, but this years order went extremely smoothly, accurately, and efficiently. the plaques are exactly as expected and look great!