Very simple process This was a very simple way to order music. A few clicks, the music was in my inbox, and my daughter could start practicing her new song.

Customer Service Customer Service appeared to WANT to be helpful and did everything he could to b helpful

Great website with a huge selection. Love the layout of website and the huge selection, but it seems kind of buggy. Whenever I would select a piece to put in cart, it would take about 15-20 seconds for the website to register the clicks. Also, it says that carts will be saved if you’re logged into your profile. What it SHOULD say, is that you can save your carts by selecting “Save Online Cart”.

E-print may not be instant I occasionally order e-print music for my church choir and find this site more unwieldy than others. This week I needed a piece right away but ran into technical difficulties as I attempted to view my music. The customer service person I spoke with was professional but was unable to remedy the problem. Fortunately the issue was resolved the next day, but this completely negates the advantage of e-print. I have confidence that JW Pepper will always come through with a solution, but the process shouldn’t have to come to this and delay the purchaser’s ability to use the music that has already been paid for.

Expectations exceeded! I needed to order my daughter’s music for a solo competition and J.W. Pepper was recommended to me by her teacher. The music arrived before the expected delivery date and the price was very fair compared to other sites. I will be a return customer.