Geoffrey Bagg
AUWhat a shambles (at the start) but fixed very professionally! What a shambles. I had a lot of music stored with Musicroom which was supposed to be transferred across to Sheetmusic Direct three months ago. Nothing happened and on numerous emails I was informed that " a colleague is working on it" After giving the experience a 1 start rating I was contacted and the problem fixed in less than a week! That is customer service! but it shouldn't have taken the original 1 star rating to prompt the action. Great result from the current team!
Stephen Rombouts
USHighly recommended! Highly recommended! Sheet Music Direct provided me with the sheet music that I needed, and they delivered it immediately. The electronic file produced sheet music with nice, crisp detail. Moreover, the price was extremely reasonable, much less than I have paid for sheet music from other online vendors in the past!
Moe
USEXCELLENT CUSTOMER SERVICE EXCELLENT CUSTOMER SERVICE! Truly above and beyond! I couldn't find the sheet music I was looking for, so Becca & Team Sheet Music Direct located it, created it and uploaded it for me in record time (one day)!! I've purchased from SMD before and I'll most definitely purchase again! Thanks, Becca & Team SMD!
Linda More
GBRefreshingly courteous and efficient customer service I had a 6 month gift subscription which was due to expire. I enjoyed using the site and wanted to take out a year’s subscription but my account page only had the facility to pay monthly. I emailed, got a prompt can do response, my problem was resolved and I got a follow-up email to make sure that all was well, so I have no hesitation in recommending sheet music direct.
william butler
GBI have been using Sheet music direct… I have been using Sheet music direct for a very long time and have always had excellent support from them. I recently had a (admittedly self created) issue when using music on my ipad. The team at Sheet Music Direct could not have done more to help resolve what I had done, all the team were very responsive and all friendly and helpful. They are always looking at ways to make the way we use music better and I personally love the app. Brilliant website, brilliant app and an excellent team. Cannot recommend them enough. Thanks.