Stay Away Wish I’d have read these reviews. I ordered 2 weeks early and just found out my dress is not coming. No apology at all. Shocking customer service. Left without a dress 2 days before my event. Disappointed and will only use Glam Corner or Designer ex from now on.

Dress was never sent Never again would I contemplate using The Volte. It’s a great concept but you have despicable people that do not honour the terms and conditions of the contract. I have spoken to other people and they have had the same experience as me - dress did not arrive. I hired this dress for my sons 21st. So disappointed ☹️

Do not use this company Do not use this company. Its fine if things work but hopeless when they don't. Dress never arrived. Useless support. How can you run a marketplace with no systems and customer service? Its all you have going for you. Maybe use some of the $4m you raised from VCs to implement systems to track dresses, hold lenders accountable and actually provide customer service. There is no real time chat function just a bot who emails the off shore Zendesk. All I got after 24 hours was a response that lender hasn't replied and no response when I asked for refund.

i hired a dress for my formal on… i hired a dress for my formal on saturday. i had hired the black rat and boa dress months before so i could plan ahead. on thursday( day before i was getting the dress), she cancelled on me with a passive email. do not recommend. NOT RELIABLE

I went to rent a dress for a cocktail… I went to rent a dress for a cocktail evening, I rented a dress two weeks in advance... two days later I got a text from The Volte saying that the dress was unavailable to which they gave me a discount code to rent another dress.... I emailed to enquire about a refund and even chatted with their website chat bot and nothing... there was a lack of communication and horrific customer service!! With as many dress rental services as there out today, you'd like to think The Volte would at least prioritise customer service as they do taking your money..... I am honestly so disappointed and do not recommend renting from them ever! trust me and listen to the reviews because I didn't.