Avoid! Worst customer service I've ever dealt with (if they can even call themselves that) - dress did not arrive even though I ordered weeks in advance. Would not offer a refund only credit. This is the 2nd time this has happened now. Will not be shopping here again

Terrible. I hired a dress for my wedding day, for my mother. After receiving confirmation via email, I then received another email 48 hours later advising the dress wasn't available. Customer service is rubbish, they gave absolutely zero flicks about this and basically said not our fault. Use GlamCorner, much nicer & RELIABLE.

Avoid this retailer Avoid this retailer. I rented a dress for a special occasion and upon opening the dress I noticed this dress is quite faded. Totally understandable for a dress that has been worn many many times, but this should not have been rented out for full rental price without disclosure of the fact that the dress, which is a very vibrant, lovely pattern, is very faded. The dress looks like instead of being handwashed or dry cleaned, it has been washed in the washing machine.....many, many times. I believe this dress should be retired from the rental market or rented as a discount due to the discrepancy in the colour. I approached customer service to say that this dress does not fit the standards I was expecting a vibrant dress and was hoping to get either a partial refund or I'm happy to send it back unworn for a full refund. Customer service 0/5 stars if I could. Basically said 'not my problem' and that they couldn't do anything about it. The staff member was unable to offer me: a partial refund, a full refund OR the details of anyone I could file a complaint with. Terrible experience

i hired a dress for my formal on… i hired a dress for my formal on saturday. i had hired the black rat and boa dress months before so i could plan ahead. on thursday( day before i was getting the dress), she cancelled on me with a passive email. do not recommend. NOT RELIABLE

I went to rent a dress for a cocktail… I went to rent a dress for a cocktail evening, I rented a dress two weeks in advance... two days later I got a text from The Volte saying that the dress was unavailable to which they gave me a discount code to rent another dress.... I emailed to enquire about a refund and even chatted with their website chat bot and nothing... there was a lack of communication and horrific customer service!! With as many dress rental services as there out today, you'd like to think The Volte would at least prioritise customer service as they do taking your money..... I am honestly so disappointed and do not recommend renting from them ever! trust me and listen to the reviews because I didn't.