Photos looked nothing like fabric Two sample fabrics ordered looked nothing like the photos on the site. The fabrics were visually represented as velvety matte but were, in person, shiny and cheap looking. Customer service refused a refund and said that everyone should know polyester is shiny!! I've successfully ordered before from FG but in the future will likely find another discount designer fanric purveyor. If you use FG, do notorder without first getting samples --and be prepared to lose that investment!

Speedy & Generous Service My first time ordering I received my remnant quickly, but it was much less yardage than stated on the website. I received a reply and a generous resolution within 24 hrs of my email. I would order from them again.

Good prices, quality fabric, mediocre website and so-so inventory control I have ordered 4 or 5 times from Fabricguru.com and have overall been pleased. The quality of the fabrics and the prices make some of the annoyances worthwhile. Positives: the fabrics are high quality and in excellent condition. The prices are usually very good, especially on sale and clearance goods. The not so good: The fabric descriptions are cut and pasted in the website and usually not very descriptive. For example, they rarely include comprehensive fabric content or weight information. Fabric maker is hit or miss. The website search is limited and doesn't work well. For example, no way to sort by yardage available, and the price sort is sketchy because some goods are sold by the piece (entire remnant eg 10 yards) and others are per yard. It would be better to list all prices by yard and flag which ones are order able by yard vs the whole piece. I received the wrong item once and it was a hassle to get hold of someone to return it. It ended up being close enough to what I needed so I just kept it. Overall I'm happy and will keep coming back.

Terrible Customer Service Not a very professional outfit. Operators don't seem to understand customer service and do not make an attempt to resolve issues amicably. As other reviewer said, you are charged instantly and then may wait an indeterminate amount of time for your order. With so many fantastic options out there, I will give this place a big "Pass" in the future.

Fabric arrived NOT AS DESCRIBED Fabric arrived not as described. Should be 54" wide. Customer service rep argued with me that this has never happened before. She repeatedly told me that it should be 54" X 36" (I ordered a yard). Yes, I know that. Fabric was not 54" wide. And the quality of the fabric was very disappointing. I wasted my money on this company and I won't do that again.