I placed an order on December 9th… I placed an order on December 9th order. Two of the three items purchased are ripping in the crotch/backside of the pants. At this point it seems the 3rd pair may start to do the same. We have purchased other merchandise and the quality has been perfect. We have now emailed multiple times with 1 acknowledgment email to begin and nothing since. What a SCAM of a company to not do good by their product.

I have place a few orders with Valabasas with no issues, but the one order I had to exchange is a drawn out process. I have place a few orders with Valabasas. I have always received the items, but i did incur a long, drawn out situation when it came time to exchange a size for one of my orders. I returned the item via USPS, as instructed, and they stated that it takes 10-15 business days from date returned item is received. I called on the 14th day to inquire about return and surprisingly there wasn’t even an update on my return as of the 14th day. I did get in touch with a representative on the phone, who insured to push my exchange along and note the account. So stay tune, I am trying not to go the credit card dispute route.

Great experience! Had no issues whatsoever.. so I can't tell anything about the customer service because there was no need to contact them at all. Fast shipment and another favorite piece in my closet. Would definately order again. Thanks and greetings from Germany!!

Terrible Customer Service I order clothes from this company and one of the items were too big. I sent in a request to exchange and it was approved. I paid for additional shipping to send the item back. I tracked the package and it was delivered on 12/4. I've been emailing, calling and also using the online chat and no one has returned my call or email. Terrible customer service. I don't believe this company all the way legit. Make sure you know the correct sizes

Amazing Shopping Experience Amazing Shopping Experience Got my order in on time, Shipped Same day, Got email notifications, I even had a sizing problem wear it was too tight on me and customer service replied instantly and i got to exchange it for a sizeup, 100% will buy from them again.