Package ordered but never delivered neither refunded. I have ordered a dress to be shipped in Switzerland from Bronx and banco website. The item was never delivered. I have filled a claim towards the shipping company chosen by Bronx and banco, UPS. UPS concluded the package has been lost in transit in Germany and told me to check with Bronx and Banco directly who are entitled to refund me and Then manage on their side with UPS. Issue is that They do not have a customer service line but one generic email. So I have explained them multiple times via email the situation and they never came back to me to follow up. I just lost 850 dollars like this. Just because this company is not reliable. I do not recommend to shop on their website. They really are not professional.

DO NOT RECOMMEND... EVER!!!!!!!!! I would not recommend purchasing ANYTHING from Bronx and Banco. They have horrible customer service and they do not care about their customers. All they care about is selling low quality product for outrageous prices. I have purchased multiple dresses from them. Sizing is always off. The materials are always cheap. The one thing that is consistent is the poor quality and craftsmanship that goes into their product. DO NOT RECOMMEND TO ANYONE.

The customer service here is TERRIBLE… The customer service here is TERRIBLE AND NON EXISTANT. They claimed that my dress was “on sale” and therefore not eligible for a return or even an exchange. Screw this company.

I hope I had read this sooner I hope I had read this sooner! I agree with what everyone else mentions bellow .. EXTREMELY POOR QUALITY and the dress doesn’t look anything like the pictures , badly done, the fabric looks like a 15usd dress really cheap DO NOT BUY FROM THIS SITE.

Their dresses look nothing like the… Their dresses look nothing like the picture, they are not made to order and they are absolutely not luxury dresses. They ship them squished into plastic bags like if they were cheap knockoffs. Do not order. They are absolutely horrifyingly cheap dresses. Absolute fraud.