The most disgusting shop where the… The most disgusting shop where the product is nothing like in the photos, the quality is terrible. Rude customer service and no product age whatsoever.

Their dresses look nothing like the… Their dresses look nothing like the picture, they are not made to order and they are absolutely not luxury dresses. They ship them squished into plastic bags like if they were cheap knockoffs. Do not order. They are absolutely horrifyingly cheap dresses. Absolute fraud.

Unfulfilled order/ bad customer service I have ordered and paid a dress that had to be shipped between 2-4 weeks. After 7 weeks I still did not receive it. I wrote many emails to B&B but the only answer was that they will look into it and prioritise my order. Everytime I am told to have patience, or that this matter will be treated with high priority. Unofortunately that did not happen. It is tiring to have to write so many emails or messages with the company because of an unfulfilled order that has already been paid. The extended waiting period has exceeded what I consider reasonable and satisfactory. I am super disappointed about their customer service. I requested a refund because it feels like a scam. Did not expect this from a store that sells so expensive dresses.

A pure act of racism My daughter from an Asian descent was hired as an intern for 3 days at the Soho location. She went to work 10 mins early ahead of her scheduled time and was not introduced to the team when she walked in. She was basically left to fend for herself and was treated like garbage. She felt ignored and no one was keen to talk to her. They definitely made her feel she didn't belong there!! She was so so excited to work here! How can this company be so racist? Is there accountability from anyone? She deserves an apology

I ordered the Margo diamond gown which… I ordered the Margo diamond gown which was a pre order item 4-8 weeks. The event was 9 weeks from the date which the order was placed. I was promised 2 different delivery dates. The dress came the day before the event. It was huge, not a true XS. There was so much excess fabric, poorly cut on the split like a 3 year old had cut it. On top of all that the colour was a tacky rose gold not the nude in the picture. It looked NOTHING like the picture. I emailed the company giving them my feedback and received no response. Did I mention this dress nearly cost me 2500AU with taxes. Prices don't justify workmanship.