Package ordered but never delivered neither refunded. I have ordered a dress to be shipped in Switzerland from Bronx and banco website. The item was never delivered. I have filled a claim towards the shipping company chosen by Bronx and banco, UPS. UPS concluded the package has been lost in transit in Germany and told me to check with Bronx and Banco directly who are entitled to refund me and Then manage on their side with UPS. Issue is that They do not have a customer service line but one generic email. So I have explained them multiple times via email the situation and they never came back to me to follow up. I just lost 850 dollars like this. Just because this company is not reliable. I do not recommend to shop on their website. They really are not professional.

A pure act of racism My daughter from an Asian descent was hired as an intern for 3 days at the Soho location. She went to work 10 mins early ahead of her scheduled time and was not introduced to the team when she walked in. She was basically left to fend for herself and was treated like garbage. She felt ignored and no one was keen to talk to her. They definitely made her feel she didn't belong there!! She was so so excited to work here! How can this company be so racist? Is there accountability from anyone? She deserves an apology

I hope I had read this sooner I hope I had read this sooner! I agree with what everyone else mentions bellow .. EXTREMELY POOR QUALITY and the dress doesn’t look anything like the pictures , badly done, the fabric looks like a 15usd dress really cheap DO NOT BUY FROM THIS SITE.

Their dresses look nothing like the… Their dresses look nothing like the picture, they are not made to order and they are absolutely not luxury dresses. They ship them squished into plastic bags like if they were cheap knockoffs. Do not order. They are absolutely horrifyingly cheap dresses. Absolute fraud.

The most disgusting shop where the… The most disgusting shop where the product is nothing like in the photos, the quality is terrible. Rude customer service and no product age whatsoever.